Strategic Customer Success Manager - Supply Side (Hybrid)

Mercell Danmark A/S; Odense; Hybrid; DKK 600,000 - 800,000; Full time

Job summary

Mercell Danmark A/S is looking for a Customer Success Manager in Odense to shape partnerships with supplier customers. This role emphasizes a proactive, value-driven approach, guiding customers in responding to public tenders.

Your responsibilities include managing a customer portfolio, resolving issues, and enhancing product adoption in a hybrid work setting. A background in Customer Success or Account Management and fluency in English and a Nordic language are essential.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Fluency in English and at least one Nordic language.
• Experience with CRM and Customer Success tools.

Responsibilities

• Manage a defined customer portfolio and build trusted relationships.
• Resolve customer issues and drive product adoption.
• Partner with Sales, Product, and Marketing on renewals and customer feedback.

Skills

Relationship-building

Problem-solving

Data-driven mindset

Stakeholder communication

Tools

HubSpot

Jira

Job description

Mercell Danmark A/S is looking for a Customer Success Manager in Odense to shape partnerships with supplier customers. This role emphasizes a proactive, value-driven approach, guiding customers in responding to public tenders.

Your responsibilities include managing a customer portfolio, resolving issues, and enhancing product adoption in a hybrid work setting. A background in Customer Success or Account Management and fluency in English and a Nordic language are essential.