Strategic Customer Success Manager - Supply Side (Hybrid)

Mercell Danmark A/S; Odense; Híbrido; DKK 600.000 - 800.000; Jornada completa

Descripción de la vacante

Mercell Danmark A/S is looking for a Customer Success Manager in Odense to shape partnerships with supplier customers. This role emphasizes a proactive, value-driven approach, guiding customers in responding to public tenders.

Your responsibilities include managing a customer portfolio, resolving issues, and enhancing product adoption in a hybrid work setting. A background in Customer Success or Account Management and fluency in English and a Nordic language are essential.

Formación

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Fluency in English and at least one Nordic language.
• Experience with CRM and Customer Success tools.

Responsabilidades

• Manage a defined customer portfolio and build trusted relationships.
• Resolve customer issues and drive product adoption.
• Partner with Sales, Product, and Marketing on renewals and customer feedback.

Conocimientos

Relationship-building

Problem-solving

Data-driven mindset

Stakeholder communication

Herramientas

HubSpot

Jira

Descripción del empleo

Mercell Danmark A/S is looking for a Customer Success Manager in Odense to shape partnerships with supplier customers. This role emphasizes a proactive, value-driven approach, guiding customers in responding to public tenders.

Your responsibilities include managing a customer portfolio, resolving issues, and enhancing product adoption in a hybrid work setting. A background in Customer Success or Account Management and fluency in English and a Nordic language are essential.