Customer Success Manager: Remote, Growth & Impact

The Hub/Danske Bank; København; Hybrid; DKK 550,000 - 750,000; Full time

Benefits offered by this job

Hybrid/Remote work

Lunch program Meyers

Pension & health insurance

Extra days off

Team events

Job summary

Learningbank is a dynamic Danish scale-up redefining workforce enablement. We seek a Customer Success Manager to own ~50 mid-market to enterprise customers, guiding onboarding, renewals, and expansion while proving ROI through Joint Impact Plans and QBRs.

You will drive platform adoption, craft renewal strategies with the Growth Manager, and maintain accurate forecasts in HubSpot, collaborating across Product, Support, Marketing, and Sales.

Qualifications

• 2+ years as a performing Customer Success Manager or Account Manager in a high-paced, dynamic B2B SaaS startup/scaleup with a GRR and NRR track record.
• Fluent in Danish and English with strong communication; additional Swedish or Norwegian is a plus.
• Proficient with HubSpot CRM and comfortable using AI to improve output quality.
• Willing to be in Copenhagen office 2–3 times a week.

Responsibilities

• Own a portfolio of around 50 mid-market to enterprise customers end-to-end—from onboarding through renewal and expansion with GRR, NRR and expansion targets.
• Co-create Joint Impact Plans with customers and deliver ROI proof on QBRs.
• Drive product adoption so customers get real value from the platform and become ambassadors.
• Co-create account plans with your Growth Manager and convert them into renewals and expansion.
• Keep data, forecasts, and pipeline accurate in HubSpot.
• Track customer health, flag risk early, and own escalation when needed.
• Work closely with Product, Support, Marketing, and Sales to deliver what customers need.

Skills

Danish language

English language

CRM experience

Tools

HubSpot CRM

Job description

Learningbank is a dynamic Danish scale-up redefining workforce enablement. We seek a Customer Success Manager to own ~50 mid-market to enterprise customers, guiding onboarding, renewals, and expansion while proving ROI through Joint Impact Plans and QBRs.

You will drive platform adoption, craft renewal strategies with the Growth Manager, and maintain accurate forecasts in HubSpot, collaborating across Product, Support, Marketing, and Sales.