Strategic Customer Success Lead - Delivery & Partnerships

Claviate; Aarhus; On-site; DKK 700,000 - 900,000; Full time

Job summary

Claviate, a fast-growing tech company based in Aarhus, is seeking a Customer Success Manager to own the customer journey from onboarding to delivery and to shape how Customer Success evolves as the company scales.

You will be the primary contact post-sale, coordinating cross-functional teams, building long-term partnerships, and driving improvements in processes and governance while helping Claviate deliver successful projects globally.

Qualifications

• Experience in customer-facing roles within software/SaaS or technology-driven organisations.
• Strong cross-functional collaboration and project delivery experience.
• Fluent in English; German and/or Spanish are advantageous; Danish is not required.

Responsibilities

• Acting as the trusted advisor and primary customer contact throughout implementation and project delivery.
• Coordinating cross-functional teams to deliver successful implementations.
• Building and maintaining trusted, long-term partnerships.
• Managing feedback, challenges and escalations while ensuring successful project outcomes.
• Identifying opportunities for process improvements, product enhancements and additional value.
• Supporting the continued professionalisation of customer-facing processes and governance structures.

Skills

Customer-facing

Project coordination

Stakeholder management

Job description

Claviate, a fast-growing tech company based in Aarhus, is seeking a Customer Success Manager to own the customer journey from onboarding to delivery and to shape how Customer Success evolves as the company scales.

You will be the primary contact post-sale, coordinating cross-functional teams, building long-term partnerships, and driving improvements in processes and governance while helping Claviate deliver successful projects globally.