SaaS Customer Success Manager: Onboarding & Growth

Intermail; København; Hybrid; DKK 520,000 - 770,000; Full time

Job summary

InterMail is scaling its SaaS division and looking for a Customer Success Manager to ensure client success using our loyalty platforms. The role is based in Copenhagen and requires fluency in Danish or Swedish and English.

You will be the primary contact for many clients, guiding them with proactive advice, onboarding, and tailored solutions in a fast-paced, collaborative environment.

Qualifications

• Bachelor’s degree or equivalent tech experience.
• Experience with Marketing Automation platforms desirable.
• Fluent in Danish or Swedish and English.

Responsibilities

• Be primary contact for assigned clients and build strong relationships.
• Understand client needs and provide tailored solutions.
• Support clients as part of the customer support team.
• Lead client onboarding and ensure smooth transitions onto our platforms.
• Identify upsell and cross-sell opportunities to maximize client value.

Skills

Relationship building

Client empathy

Problem solving

English proficiency

Education

Bachelor’s degree or equivalent tech experience

Tools

Marketing Automation

Job description

InterMail is scaling its SaaS division and looking for a Customer Success Manager to ensure client success using our loyalty platforms. The role is based in Copenhagen and requires fluency in Danish or Swedish and English.

You will be the primary contact for many clients, guiding them with proactive advice, onboarding, and tailored solutions in a fast-paced, collaborative environment.