Customer Succes Manager in SaaS product Team

Intermail; København; Hybrid; DKK 520,000 - 770,000; Full time

Job summary

InterMail is scaling its SaaS division and looking for a Customer Success Manager to ensure client success using our loyalty platforms. The role is based in Copenhagen and requires fluency in Danish or Swedish and English.

You will be the primary contact for many clients, guiding them with proactive advice, onboarding, and tailored solutions in a fast-paced, collaborative environment.

Qualifications

• Bachelor’s degree or equivalent tech experience.
• Experience with Marketing Automation platforms desirable.
• Fluent in Danish or Swedish and English.

Responsibilities

• Be primary contact for assigned clients and build strong relationships.
• Understand client needs and provide tailored solutions.
• Support clients as part of the customer support team.
• Lead client onboarding and ensure smooth transitions onto our platforms.
• Identify upsell and cross-sell opportunities to maximize client value.

Skills

Relationship building

Client empathy

Problem solving

English proficiency

Education

Bachelor’s degree or equivalent tech experience

Tools

Marketing Automation

Job description

Customer Succes Manager in SaaS product Team

With the recent acquisition by Capidea, InterMail is scaling up our SaaS division and looking for several new key players to join our team. If you are a tech-savvy individual with a passion for customer success and a desire to make a meaningful impact, we want to hear from you.

InterMail has a long history of providing communication and marketing solutions. Our Loyalty team specializes in offering SaaS-products for running loyalty programs and creating cutting egde customer experiences, which are currently used by some of Scandinavia’s biggest brands.

Position Overview

As a Customer Success Manager in our team, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will serve as the primary point of contact for many of our clients, offering support, guidance, and strategic advice to help them achieve their business objectives using our loyalty platforms.

Our team consits of a mix of Danish and Swedish colleagues and the position requires you to be fluent in either Danish or Swedish. The position is fulltime and based at our offices in Copenhagen.

Key Responsibilities

• Serve as the one of the primary points of contact for assigned clients, building strong and lasting relationships.
• Proactively engage with clients to understand their needs, challenges, and goals, and provide tailored solutions and recommendations to drive success.
• Be a part of the customer support team and provide assistance to clients in their everyday work.
• Lead client onboarding processes, ensuring smooth and seamless transitions onto our platforms.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients, maximizing their value and satisfaction.

Qualifications

• Bachelor’s degree in a related field, or equivalent work experience within the tech industry.
• Prior experience working with Marketing Automation platforms is highly desirable.
• Familiarity with other digital marketing tools and platforms is a plus.
• Strong problem-solving abilities, with a proactive and solution-oriented mindset.
• Ability to thrive in a fast-paced, collaborative environment and adapt to evolving business needs.
• Fluent in either Danish or Swedish as well as good English language skills.