Customer Success Manager — Growth & Impact

Plecto ApS; Denmark; On-site; DKK 520,000 - 720,000; Full time

Benefits offered by this job

Great lunch

Homebaked Tuesday cake

Friday buns

Yearly Workation

Quarterly Plecto parties

Broad benefit package

Job summary

Plecto ApS is seeking a Customer Success Manager to be the face to customers from Aarhus, handling onboarding, ongoing support, and growth opportunities. You will work across Sales, Product and Operations to ensure optimal outcomes for customers.

You will engage in training, adoption, and proactive problem solving while coordinating with internal teams to drive account development. English fluency and a strong commercial mindset are essential.

Qualifications

• Experience in a similar Customer Success or sales role.
• Technical understanding for IT and willingness to learn integrations (API/SQL a plus).
• Experience with Excel and HubSpot CRM.
• Fluent in English.

Responsibilities

• Onboard new customers and conduct training for users in Plecto’s features.
• Identify customer goals and set up success metrics for each account.
• Focus on upgrading and expanding existing customer accounts.

Skills

Customer-oriented

Commercial mindset

Proactive

Structured communication

English fluency

Tools

HubSpot CRM

Excel

SQL basics

APIs

Job description

Plecto ApS is seeking a Customer Success Manager to be the face to customers from Aarhus, handling onboarding, ongoing support, and growth opportunities. You will work across Sales, Product and Operations to ensure optimal outcomes for customers.

You will engage in training, adoption, and proactive problem solving while coordinating with internal teams to drive account development. English fluency and a strong commercial mindset are essential.