Norway CSM: Enterprise Growth & Onboarding Leader

SaaSiest London; København; Hybrid; DKK 650,000 - 850,000; Full time

Job summary

Autoflows, Copenhagen-based, is seeking an experienced Customer Success Manager to own the end-to-end journey for Norwegian customers. You will work closely with the Norwegian Commercial Manager to grow and retain the customer base, including project managing large enterprise deals and driving onboarding, training, and expansion.

You will travel to Norway as needed, build strong client relationships, and lead strategic success plans to maximize value and reduce churn in a fast-growing SaaS

Qualifications

• Experience in customer success with end-to-end ownership of the customer journey.
• Strong project management and stakeholder coordination skills.
• Proven ability to manage enterprise accounts and develop strategic plans.

Responsibilities

• Own the customer lifecycle from onboarding to expansion for Norwegian customers.
• Coordinate with Norwegian Commercial Manager to grow and retain customer base.
• Project manage large enterprise deals and their journey to success.
• Drive high-quality onboarding and training for customers in Norway.
• Build and maintain relationships with customers to enable effective communications and campaigns.

Skills

Customer Success

Project management

Relationship building

Communication skills

Team player

Education

Bachelor's degree in Business/Communication/Digitalisation

Job description

Autoflows, Copenhagen-based, is seeking an experienced Customer Success Manager to own the end-to-end journey for Norwegian customers. You will work closely with the Norwegian Commercial Manager to grow and retain the customer base, including project managing large enterprise deals and driving onboarding, training, and expansion.

You will travel to Norway as needed, build strong client relationships, and lead strategic success plans to maximize value and reduce churn in a fast-growing SaaS