Roskilde Online Customer Support Specialist

Executive Connect Qatar; Roskilde; On-site; DKK 67,000 - 82,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Executive Connect Qatar is seeking an Online Consultant for our Roskilde, Denmark operations. You will provide exceptional customer service and support to clients via online channels, ensuring satisfaction with products and services.

You will respond to inquiries across email, chat and social media, build rapport, troubleshoot issues, and work with the team to enhance the overall customer experience.

Qualifications

• 2+ years in customer service or related field.
• Excellent written and spoken English.
• Proficient in using online platforms (email, chat, social media).
• Strong problem-solving and quick thinking abilities.
• Detail-oriented with solid organizational skills.
• Able to work independently and in a team.

Responsibilities

• Serve as the primary contact for clients via email, chat and social media.
• Respond promptly and professionally to inquiries with accurate information.
• Build rapport and establish long-term client relationships.
• Address complaints promptly and escalate when necessary.
• Stay updated on product knowledge to provide accurate guidance.
• Assist with troubleshooting issues on online platforms.
• Collaborate with teammates to improve customer experience.

Skills

Customer service

Communication

Online platforms

Problem solving

Organization

Teamwork

Education

Bachelor's degree

Tools

Email

Chat

Social media

Job description

Executive Connect Qatar is seeking an Online Consultant for our Roskilde, Denmark operations. You will provide exceptional customer service and support to clients via online channels, ensuring satisfaction with products and services.

You will respond to inquiries across email, chat and social media, build rapport, troubleshoot issues, and work with the team to enhance the overall customer experience.