Online Consultant

VitalEssence Spa; Aarhus; On-site; DKK 106,000 - 143,000; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Relocation flight

Job summary

VitalEssence Spa is seeking an Online Consultant to deliver professional customer service to online clients via chat, email and social media in Aarhus. You will respond to inquiries, provide product recommendations and help resolve issues.

We value clear English communication, problem solving, and a customer‑centric mindset. Accommodation is provided, visa sponsorship for non‑EU citizens, and relocation flight support are offered to help you move.

Qualifications

• Excellent written and verbal communication in English; additional languages are a plus.
• Strong problem-solving skills and ability to think quickly on your feet.
• Customer-centric mindset and strong interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer knowledge and proficiency in using different digital tools.
• Previous experience in customer service is a plus but not required.

Responsibilities

• Respond promptly and effectively to customer inquiries through various digital channels.
• Provide accurate information about our products and services.
• Offer personalized product recommendations based on customer needs.
• Troubleshoot and resolve any issues or complaints in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Collaborate with other team members to improve overall customer experience.

Skills

English proficiency

Problem solving

Customer-centric

Multitasking

Basic computer skills

Customer service experience

Job description

As an Online Consultant you will be responsible for providing professional and efficient customer service to our online clients You will communicate with customers through various digital channels including chat email and social media Your main goal will be to assist customers with their inquiries provide product recommendations and resolve any issues they may encounter

Key Responsibilities

• Respond promptly and effectively to customer inquiries through various digital channels
• Provide accurate information about our products and services
• Offer personalized product recommendations based on customer needs
• Troubleshoot and resolve any issues or complaints in a timely manner
• Maintain a positive and professional attitude towards customers at all times
• Collaborate with other team members to improve overall customer experience

Requirements

• Excellent written and verbal communication skills in English additional languages are a plus
• Strong problem-solving skills and ability to think quickly on your feet
• Customer-centric mindset and strong interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer knowledge and proficiency in using different digital tools
• Previous experience in customer service is a plus but not required

Benefits

• Accommodation provided by the company
• Free visa sponsorship for non-EU citizens
• Complimentary flight ticket for relocation

Location This position is based in Aarhus Denmark

Salary Starting salary for this position is $1700 per month