Online Consultant - Customer Support (Accommodation Included)

GlobalProcure; Vejle; On-site; DKK 68,000 - 81,000; Full time

Benefits offered by this job

Accommodation near workplace

Job summary

GlobalProcure in Vejle, Denmark, seeks an Online Consultant to assist customers via chat, email and social channels. You will resolve inquiries, recommend products and contribute to high customer satisfaction.

Fluent English, strong communication skills and comfort with CRM tools are essential. This is a full-time on-site role with accommodations provided to help you settle in and deliver excellent service.

Qualifications

• Experience in customer service or sales preferred.
• Excellent written and verbal English communication.
• Strong problem-solving abilities and adaptability.
• Comfort with online platforms and technology.
• Ability to work full-time including weekends/holidays.

Responsibilities

• Communicate with customers through online channels (chat, email, social media)
• Identify and resolve customer issues accurately and efficiently
• Provide product recommendations and educate customers on features and benefits
• Maintain a positive attitude while handling challenging situations or difficult customers
• Collaborate with other team members to ensure a consistent approach in addressing customer needs
• Keep up-to-date with product knowledge, promotions, and policies
• Utilize CRM software to track customer interactions and provide necessary follow-up

Skills

Customer service

English communication

CRM software

Problem solving

Tools

CRM platforms

Job description

GlobalProcure in Vejle, Denmark, seeks an Online Consultant to assist customers via chat, email and social channels. You will resolve inquiries, recommend products and contribute to high customer satisfaction.

Fluent English, strong communication skills and comfort with CRM tools are essential. This is a full-time on-site role with accommodations provided to help you settle in and deliver excellent service.