Online Consultant

PrestigeArch Luxembourg; Kolding; On-site; DKK 88,000 - 105,000; Full time

Job summary

PrestigeArch Luxembourg seeks a motivated Online Consultant to join our team in Kolding. You will respond to customer inquiries via online channels, provide product guidance, and ensure a positive customer experience.

The role requires strong communication, organization, and knowledge of our policies, with collaboration across teams to enhance satisfaction. The ideal candidate has a Bachelor's in business marketing or related field and at least 1 year of customer service experience, with

Qualifications

• Bachelor's degree in business marketing or related field preferred.
• Minimum of 1 year of customer service or consulting experience.
• Excellent written and verbal communication skills.
• Proficient with online chat, email, and social media tools.
• Able to multitask and stay organized in a fast-paced environment.
• Knowledge of industry standards and regulations.

Responsibilities

• Respond to customer inquiries and resolve issues via online channels.
• Provide accurate information and guidance on products or services.
• Maintain knowledge of company policies and procedures.
• Collaborate with team to improve customer satisfaction.
• Stay updated with industry trends and developments.
• Identify opportunities to improve the customer experience.

Skills

Communication skills

Multitasking

Problem-solving

Online communication tools

Industry standards knowledge

Education

Bachelor's degree in business marketing or related field

Job description

We are seeking a highly motivated and tech-savvy Online Consultant to join our team in Kolding

As an Online Consultant you will be responsible for providing expert advice and assistance to clients through online channels such as chat, email and social media. Your main goal will be to ensure a seamless and positive customer experience by addressing any inquiries or concerns promptly and professionally.

Key Responsibilities

• Responding to customer inquiries and resolving issues through online channels
• Providing accurate information and guidance on products or services
• Maintaining a strong understanding of company policies and procedures
• Collaborating with other team members to optimize customer satisfaction
• Keeping up-to-date with industry trends and developments
• Identifying opportunities for improvement in the customer experience

Requirements

• Bachelors degree in business marketing or related field preferred
• Minimum of 1 year of experience in customer service or consulting role
• Excellent communication skills both written and verbal
• Proficient in using online communication tools such as chat platforms, email and social media
• Strong problem-solving skills and ability to handle difficult situations with poise
• Proven ability to multitask and prioritize effectively in a fast-paced environment
• Knowledge of relevant industry standards and regulations

We offer a competitive salary of $1300 per month full-time employment and the opportunity for growth within the company.

Candidates must have their own visa that allows them to work in Kolding.