Online Consultant: Client Support & Solutions Remote

BrightMark GmbH; Randers Kommune; Hybrid; DKK 72,000 - 90,000; Full time

Job summary

BrightMark GmbH in Randers, Denmark, is seeking a proactive Online Consultant to provide timely advice and support to clients through online channels. You will answer inquiries, propose solutions, and help clients achieve their goals while building strong relationships.

The role emphasizes excellent communication, problem solving, and comfort with email, chat and video conferencing. Previous customer service or consulting experience is preferred, and remote options may be available based on

Qualifications

• Strong communication skills both written and verbal.
• Excellent problem-solving and decision-making abilities.
• Proficient in using online communication tools such as email chat and video conferencing.
• Ability to multitask and work well under pressure.
• Previous experience in a customer service or consulting role is preferred.

Responsibilities

• Provide professional and timely advice and support to clients through online channels.
• Assist clients with inquiries and provide solutions to their problems.
• Help clients achieve their goals and manage client relationships.
• Ensure customer satisfaction and follow up on outstanding issues.
• Contribute to maintaining strong long-term relationships with clients.

Skills

Communication skills

Problem-solving

Online tools

Multitasking

Customer service experience

Tools

Email

Chat

Video conferencing

Job description

BrightMark GmbH in Randers, Denmark, is seeking a proactive Online Consultant to provide timely advice and support to clients through online channels. You will answer inquiries, propose solutions, and help clients achieve their goals while building strong relationships.

The role emphasizes excellent communication, problem solving, and comfort with email, chat and video conferencing. Previous customer service or consulting experience is preferred, and remote options may be available based on