Online Consultant (Vejle, Denmark)

GlobalProcure; Vejle; On-site; DKK 68,000 - 81,000; Full time

Benefits offered by this job

Accommodation near workplace

Job summary

GlobalProcure in Vejle, Denmark, seeks an Online Consultant to assist customers via chat, email and social channels. You will resolve inquiries, recommend products and contribute to high customer satisfaction.

Fluent English, strong communication skills and comfort with CRM tools are essential. This is a full-time on-site role with accommodations provided to help you settle in and deliver excellent service.

Qualifications

• Experience in customer service or sales preferred.
• Excellent written and verbal English communication.
• Strong problem-solving abilities and adaptability.
• Comfort with online platforms and technology.
• Ability to work full-time including weekends/holidays.

Responsibilities

• Communicate with customers through online channels (chat, email, social media)
• Identify and resolve customer issues accurately and efficiently
• Provide product recommendations and educate customers on features and benefits
• Maintain a positive attitude while handling challenging situations or difficult customers
• Collaborate with other team members to ensure a consistent approach in addressing customer needs
• Keep up-to-date with product knowledge, promotions, and policies
• Utilize CRM software to track customer interactions and provide necessary follow-up

Skills

Customer service

English communication

CRM software

Problem solving

Tools

CRM platforms

Job description

Online Consultant (Vejle, Denmark)

As an Online Consultant, you will be responsible for providing expert advice and assistance to customers through online platforms. Your primary goal will be to ensure customer satisfaction by addressing their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

• Communicate with customers through various online channels such as chat, email, and social media
• Identify and resolve customer issues accurately and efficiently
• Provide product recommendations and educate customers on features and benefits
• Maintain a positive attitude while handling challenging situations or difficult customers
• Collaborate with other team members to ensure a consistent approach in addressing customer needs
• Keep up-to-date with product knowledge, promotions, and policies
• Utilize CRM software to track customer interactions and provide necessary follow-up

Requirements:

• Previous experience in customer service or sales is preferred
• Excellent communication skills, both written and verbal, in English (knowledge of other languages is a plus)
• Strong problem-solving skills with the ability to think quickly on your feet
• Comfortable working with technology including online platforms, CRMs, etc.
• Ability to work well under pressure in a fast-paced environment
• Detail-oriented with strong organizational skills
• Must be able to work full-time including weekends and holidays if needed

Salary:

The salary for this position is 1000$ per month.

Location:

This job is located in Vejle, Denmark. While nationality is not a strict requirement, preference will be given to candidates who are already living in or willing to relocate to Vejle.

Benefits:

We provide accommodation for our employees. This includes a fully furnished apartment located near the workplace.

If you are passionate about providing excellent customer service and are looking for an exciting opportunity in the beautiful city of Vejle, then this role may be perfect for you.