Regional Practitioner Success & Accreditation Lead

Insights; Viby; Híbrido; DKK 420.000 - 540.000; Jornada completa

Descripción de la vacante

Insights is seeking a Practitioner Accreditations & Retention Specialist to join our Customer Success team in Aarhus on a hybrid basis. As the regional expert for Denmark, you will support accreditation programmes and drive practitioner engagement across the Insights community.

You'll manage accreditation logistics, renewals, and collaboration with Sales and Customer Success colleagues to maximise retention, while maintaining data accuracy in CRM and related tools.

Formación

• Fluent Danish and English written and spoken.
• Strong organisational and coordination abilities.
• Experience in administration, customer success, event delivery, learning and development, or a related field.
• Excellent communication skills with the ability to build strong relationships across a variety of audiences.
• Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms.
• A proactive approach to problem-solving and continuous improvement
• Strong attention to detail and a commitment to delivering high-quality work
• An interest in using data and insights to improve customer outcomes.

Responsabilidades

• Manage administration and logistics of Insights Discovery Accreditation (IDA) programmes.
• Communicate confidently with learners before, during, and after accreditation.
• Support both public and private accreditation programmes.
• Maintain systems and platforms including D365, Zoom, and operational tracking tools.
• Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community.
• Managing Annual Licence Fee (ALF) renewals across the region.
• Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success.
• Proactively engaging practitioners who may be at risk of leaving the community.
• Demonstrating the value and benefits of ongoing accreditation and licensing.
• Supporting practitioners through organisational or career transitions to help them remain connected to Insights.
• Monitoring accreditation participation and renewal trends.
• Identifying risks, opportunities, and areas for improvement.
• Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams.
• Supporting initiatives that improve practitioner engagement and long-term retention.
• Contributing to a collaborative global Customer Success function.
• Maintain accurate CRM records and reporting.
• Support finance administration activities including purchase orders and invoicing.
• Ensure data accuracy across all practitioner records.
• Identify and implement process improvements that enhance both efficiency and customer experience.

Conocimientos

Fluent Danish

Fluent English

Organisational skills

Coordination skills

CRM systems

Microsoft Office

Virtual delivery platforms

Problem solving

Attention to detail

Data insights

Herramientas

D365

Zoom

Operational tracking tools

Descripción del empleo

Insights is seeking a Practitioner Accreditations & Retention Specialist to join our Customer Success team in Aarhus on a hybrid basis. As the regional expert for Denmark, you will support accreditation programmes and drive practitioner engagement across the Insights community.

You'll manage accreditation logistics, renewals, and collaboration with Sales and Customer Success colleagues to maximise retention, while maintaining data accuracy in CRM and related tools.