Practitioner Accreditations and Retention Specialist

Insights; Viby; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Insights is seeking a Practitioner Accreditations & Retention Specialist to join our Customer Success team in Aarhus on a hybrid basis. As the regional expert for Denmark, you will support accreditation programmes and drive practitioner engagement across the Insights community.

You'll manage accreditation logistics, renewals, and collaboration with Sales and Customer Success colleagues to maximise retention, while maintaining data accuracy in CRM and related tools.

Qualifications

• Fluent Danish and English written and spoken.
• Strong organisational and coordination abilities.
• Experience in administration, customer success, event delivery, learning and development, or a related field.
• Excellent communication skills with the ability to build strong relationships across a variety of audiences.
• Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms.
• A proactive approach to problem-solving and continuous improvement
• Strong attention to detail and a commitment to delivering high-quality work
• An interest in using data and insights to improve customer outcomes.

Responsibilities

• Manage administration and logistics of Insights Discovery Accreditation (IDA) programmes.
• Communicate confidently with learners before, during, and after accreditation.
• Support both public and private accreditation programmes.
• Maintain systems and platforms including D365, Zoom, and operational tracking tools.
• Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community.
• Managing Annual Licence Fee (ALF) renewals across the region.
• Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success.
• Proactively engaging practitioners who may be at risk of leaving the community.
• Demonstrating the value and benefits of ongoing accreditation and licensing.
• Supporting practitioners through organisational or career transitions to help them remain connected to Insights.
• Monitoring accreditation participation and renewal trends.
• Identifying risks, opportunities, and areas for improvement.
• Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams.
• Supporting initiatives that improve practitioner engagement and long-term retention.
• Contributing to a collaborative global Customer Success function.
• Maintain accurate CRM records and reporting.
• Support finance administration activities including purchase orders and invoicing.
• Ensure data accuracy across all practitioner records.
• Identify and implement process improvements that enhance both efficiency and customer experience.

Skills

Fluent Danish

Fluent English

Organisational skills

Coordination skills

CRM systems

Microsoft Office

Virtual delivery platforms

Problem solving

Attention to detail

Data insights

Tools

D365

Zoom

Operational tracking tools

Job description

12 Month Fixed-Term Contract / Maternity Cover

Location: Aarhus (Hybrid)

Languages Required: Fluent Danish and English

Help practitioners start strong and stay connected.

At Insights, we believe that when people understand themselves and others better, they can create amazing things together. Our global community of practitioners plays a vital role in bringing that purpose to life, and we're looking for a passionate, organised, and people-focused professional to join us as a Practitioner Accreditations & Retention Specialist.

This is a unique opportunity to join our Customer Success team and play a central role in supporting practitioners throughout their journey with Insights, from their first accreditation experience through to their ongoing engagement with our global community.

If you enjoy combining relationship building, customer support, operational excellence, and commercial awareness, we'd love to hear from you.

Job Description

What you'll be doing

As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.

Supporting Practitioner Accreditation

• Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmes
• Communicating confidently with learners before, during, and after accreditation
• Supporting both public and private accreditation programmes
• Maintaining systems and platforms including D365, Zoom, and operational tracking tools
• Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community

Driving Practitioner Retention

• Managing Annual Licence Fee (ALF) renewals across the region
• Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success
• Proactively engaging practitioners who may be at risk of leaving the community
• Demonstrating the value and benefits of ongoing accreditation and licensing
• Supporting practitioners through organisational or career transitions to help them remain connected to Insights

Contributing to Commercial Success

• Monitoring accreditation participation and renewal trends
• Identifying risks, opportunities, and areas for improvement
• Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams
• Supporting initiatives that improve practitioner engagement and long-term retention
• Contributing to a collaborative global Customer Success function

Delivering Operational Excellence

• Maintain accurate CRM records and reporting
• Support finance administration activities including purchase orders and invoicing
• Ensure data accuracy across all practitioner records
• Identify and implement process improvements that enhance both efficiency and customer experience

Qualifications

What we're looking for

We're interested in people who are passionate about creating outstanding customer experiences and who enjoy working in a fast-paced, collaborative environment.

• Fluent Danish and English language skills, both written and spoken
• Strong organisational and coordination abilities
• Experience in administration, customer success, event delivery, learning and development, or a related field
• Excellent communication skills with the ability to build strong relationships across a variety of audiences
• Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms
• A proactive approach to problem-solving and continuous improvement
• Strong attention to detail and a commitment to delivering high-quality work
• An interest in using data and insights to improve customer outcomes

How you'll show up

• Puts customers and practitioners first
• Builds trust through warm, professional communication
• Is proactive, curious, and solutions-focused
• Collaborates effectively across teams, functions, and geographies
• Understands the link between customer engagement and commercial success
• Embraces change and actively seeks opportunities to improve

Additional Information

Why join Insights?

At Insights, you'll join a global organisation with a clear purpose: helping people understand themselves and others better to create more successful workplaces.

• Meaningful work with a positive impact on people and organisations
• A supportive and collaborative culture
• Opportunities to learn, grow, and develop new skills
• Exposure to a truly international community of practitioners and colleagues
• The chance to contribute to the continued success of one of the world's leading people development organisations

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/