Practitioner Accreditations and Retention Specialist

Insights; Aarhus kommune; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Insights is seeking a Practitioner Accreditations & Retention Specialist to join the Customer Success team in Aarhus on a 12-month fixed-term maternity cover, hybrid work arrangement.

You will manage accreditation programmes, renewals, and practitioner engagement across Denmark, using CRM and platforms such as D365 and Zoom. Fluent Danish and English are required; you will thrive on relationship-building, process improvement, and data-driven retention.

Qualifications

• Fluent Danish and English language skills, both written and spoken.
• Strong organisational and coordination abilities.
• Experience in administration, customer success, event delivery, learning and development, or a related field.

Responsibilities

• Manage administration and logistics of Insights Discovery Accreditation (IDA) programmes.
• Communicate confidently with learners before, during, and after accreditation.
• Support both public and private accreditation programmes.
• Maintain systems and platforms including D365, Zoom, and operational tracking tools.
• Welcome newly accredited practitioners and help them engage with the Insights community.
• Monitor accreditation participation and renewal trends; identify risks and opportunities.
• Support initiatives to improve practitioner engagement and long-term retention.

Skills

Danish (Fluent)

English (Fluent)

Organizational skills

Customer focus

Tools

D365

Zoom

Operational tracking tools

Job description

12 Month Fixed-Term Contract / Maternity Cover

Location: Aarhus (Hybrid)

Languages Required: Fluent Danish and English

Help practitioners start strong and stay connected.

At Insights, we believe that when people understand themselves and others better, they can create amazing things together. Our global community of practitioners plays a vital role in bringing that purpose to life, and we're looking for a passionate, organised, and people-focused professional to join us as a Practitioner Accreditations & Retention Specialist.

This is a unique opportunity to join our Customer Success team and play a central role in supporting practitioners throughout their journey with Insights, from their first accreditation experience through to their ongoing engagement with our global community.

If you enjoy combining relationship building, customer support, operational excellence, and commercial awareness, we'd love to hear from you.

What you'll be doing

As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.

You’ll coordinate and deliver a seamless accreditation experience by:

• Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmes
• Communicating confidently with learners before, during, and after accreditation
• Supporting both public and private accreditation programmes
• Maintaining systems and platforms including D365, Zoom, and operational tracking tools
• Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community

Driving Practitioner Retention

You’ll play an important role in maintaining strong practitioner relationships by:

• Managing Annual Licence Fee (ALF) renewals across the region
• Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success
• Proactively engaging practitioners who may be at risk of leaving the community
• Demonstrating the value and benefits of ongoing accreditation and licensing
• Supporting practitioners through organisational or career transitions to help them remain connected to Insights

Contributing to Commercial Success

You’ll help strengthen regional performance by:

• Monitoring accreditation participation and renewal trends
• Identifying risks, opportunities, and areas for improvement
• Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams
• Supporting initiatives that improve practitioner engagement and long‑term retention
• Contributing to a collaborative global Customer Success function

Delivering Operational Excellence

You’ll also:

• Maintain accurate CRM records and reporting
• Support finance administration activities including purchase orders and invoicing
• Ensure data accuracy across all practitioner records
• Identify and implement process improvements that enhance both efficiency and customer experience

  What we’re looking for

  We’re interested in people who are passionate about creating outstanding customer experiences and who enjoy working in a fast‑paced, collaborative environment.

  You’ll bring:

  • Fluent Danish and English language skills, both written and spoken
  • Strong organisational and coordination abilities
  • Experience in administration, customer success, event delivery, learning and development, or a related field
  • Excellent communication skills with the ability to build strong relationships across a variety of audiences
  • Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms
  • A proactive approach to problem-solving and continuous improvement
  • Strong attention to detail and a commitment to delivering high‑quality work
  • An interest in using data and insights to improve customer outcomes

  How you’ll show up

  At Insights, we’re guided by our values and are looking for someone who:

  • Puts customers and practitioners first
  • Builds trust through warm, professional communication
  • Is proactive, curious, and solutions-focused
  • Collaborates effectively across teams, functions, and geographies
  • Understands the link between customer engagement and commercial success
  • Embraces change and actively seeks opportunities to improve

  At Insights, you’ll join a global organisation with a clear purpose: helping people understand themselves and others better to create more successful workplaces.

  • Meaningful work with a positive impact on people and organisations
  • A supportive and collaborative culture
  • Opportunities to learn, grow, and develop new skills
  • Exposure to a truly international community of practitioners and colleagues
  • The chance to contribute to the continued success of one of the world’s leading people development organisations

  Everyone is welcome at Insights.

  We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

  Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

  It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co‑create a culture that celebrates difference and welcomes everybody.

  We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.