Partner Success Specialist: SaaS & Urban Mobility

Parking; København; Hybrid; DKK 420.000 - 680.000; Vollzeit

Zusammenfassung

Arrive in Copenhagen is seeking a Partner Success Representative within the Parking Business Unit to implement, configure and maintain our core software solutions for partners. You will work with Account Managers, Operations, Marketing, and R&D to understand partner needs, ensure smooth onboarding, and drive continuous improvement of our services.

If you are customer-focused, data-driven, and enjoy cross-functional collaboration, this role offers a dynamic environment contributing to smarter

Qualifikationen

• Educational background in economics, business informatics, social sciences, or a comparable discipline.
• Proven customer relationship management skills with a dedicated focus on partner satisfaction and support.
• Hands-on experience in Customer Success or Technical Support for business customers within a SaaS environment is a plus.
• Demonstrated track record of effective cross-departmental collaboration.
• Strong technical aptitude with familiarity or interest in system integrations; knowledge of XML or JSON and Google Suite is an advantage.

Aufgaben

• Provide excellent operational support for new and existing partners.
• Implement the company's standard core products and services according to customer specifications.
• Configure, release, and maintain our core software solutions.
• Conduct quality assurance and testing of products and services, striving for continuous improvement.
• Order, review, and roll out signage and promotional materials.
• Collaborate cross-functionally across business units with key stakeholders in Account Management, Operations, Marketing, and R&D.
• Actively utilize the CRM system to manage orders, handle inquiries, and maintain high standards of data quality.

Kenntnisse

CRM skills

Customer success

Cross-department collaboration

System integrations

Ausbildung

Economics

Business informatics

Social sciences

Tools

XML

JSON

Google Suite

Jobbeschreibung

Arrive in Copenhagen is seeking a Partner Success Representative within the Parking Business Unit to implement, configure and maintain our core software solutions for partners. You will work with Account Managers, Operations, Marketing, and R&D to understand partner needs, ensure smooth onboarding, and drive continuous improvement of our services.

If you are customer-focused, data-driven, and enjoy cross-functional collaboration, this role offers a dynamic environment contributing to smarter