Customer Success Manager - Hybrid & Growth-Oriented

CARRUSLiNK ApS; Viby; Hybrid; DKK 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid work options

Influence retention strategy and NPS

Salary plus bonus tied to retention/up

Job summary

CarrusLink in Denmark seeks a Customer Success Manager to own relationships after onboarding and ensure customers get value from the platform. You will maintain strong relationships, spot at-risk customers, and run quarterly check-ins while collaborating with sales, product and support.

The role emphasizes data-driven insights, proactive outreach and driving retention. Based in Viby with hybrid options, the package includes salary plus a retention/expansion bonus.

Qualifications

• Experience in customer service, account management or CSM.
• People trust you, you're a natural relationship builder.
• You act before the house is on fire.
• You use data to back up your gut feel.

Responsibilities

• Maintain strong relationships with existing customers
• Spot at-risk customers early and act proactively
• Run quarterly check-ins and business reviews
• Spot upsell and cross-sell opportunities in ongoing dialogue
• Collaborate with sales, product and support

Skills

Customer service

Account management

CSM

Data-driven

Job description

CarrusLink in Denmark seeks a Customer Success Manager to own relationships after onboarding and ensure customers get value from the platform. You will maintain strong relationships, spot at-risk customers, and run quarterly check-ins while collaborating with sales, product and support.

The role emphasizes data-driven insights, proactive outreach and driving retention. Based in Viby with hybrid options, the package includes salary plus a retention/expansion bonus.