Customer Success & Operations Leader

AdPlenty - Local Marketing software; Københavns Kommune; Sur place; DKK 900 000 - 1 400 000; Plein temps

Résumé du poste

AdPlenty - Local Marketing software in Copenhagen seeks a hands-on Customer Success & Operations Lead to build and scale the customer function for multi-location brands. You will translate signed agreements into successful implementations, drive adoption, and manage renewals with senior input from the CEO.

The role includes overseeing onboarding, value delivery, and process development. You will report to the CEO and collaborate with Product, Design and Engineering to turn recurring customer

Qualifications

• Experience building or significantly improving a customer success function.
• Experience with SaaS platforms and digital marketing context.
• Comfortable working in a small team and taking ownership.

Responsabilités

• Establish a consistent customer success approach across AdPlenty.
• Lead onboarding and implementation with multiple stakeholders.
• Drive adoption among head-office and local users.
• Lead renewal and expansion conversations with CEO involvement.
• Manage Customer Operations with a small team of 2.

Connaissances

Customer success leadership

SaaS experience

Digital marketing understanding

Technical onboarding

Outils

CRM

Support tools

Description du poste

AdPlenty - Local Marketing software in Copenhagen seeks a hands-on Customer Success & Operations Lead to build and scale the customer function for multi-location brands. You will translate signed agreements into successful implementations, drive adoption, and manage renewals with senior input from the CEO.

The role includes overseeing onboarding, value delivery, and process development. You will report to the CEO and collaborate with Product, Design and Engineering to turn recurring customer