Onsite IT Support Specialist for Manufacturing Ops

YDU JC Air Cond & Ref Inc.- Dubai; Holme; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Johnson Controls seeks an IT Support Specialist to serve the Nordic region from Højbjerg, Aarhus, supporting 800+ users across manufacturing, warehouse, and office sites. You will keep IT services healthy, support end-user devices and infrastructure, and collaborate with a global IT community.

You will resolve incidents end-to-end, manage PC lifecycles, ensure security and governance, and communicate effectively with technical and non-technical users in Danish and English.

Qualifications

• Experience in IT Support, Desktop Support or similar role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting PC hardware and end-user devices.

Responsibilities

• Provide hands-on IT support for end-user devices and workplace technologies.
• Troubleshoot and resolve incidents end-to-end and own the resolution.
• Manage PC lifecycle activities including deployment, maintenance, and decommissioning.
• Maintain asset inventory and align stockroom with global standards.
• Operate within ITSM processes (incident, problem, change) using ServiceNow.

Skills

IT support

Desktop support

Windows OS

Microsoft 365

End-user devices

Customer service

Tools

ServiceNow

Job description

Johnson Controls seeks an IT Support Specialist to serve the Nordic region from Højbjerg, Aarhus, supporting 800+ users across manufacturing, warehouse, and office sites. You will keep IT services healthy, support end-user devices and infrastructure, and collaborate with a global IT community.

You will resolve incidents end-to-end, manage PC lifecycles, ensure security and governance, and communicate effectively with technical and non-technical users in Danish and English.