Senior IT Support Specialist — On-site, Aarhus

Systematic; Aarhus; On-site; DKK 50,000 - 70,000; Full time

Benefits offered by this job

Wellness activities

Employee events

Discounts and perks at local shops

Job summary

Systematic is seeking a Senior IT-supporter to join their team in Aarhus. In this role, you will provide essential technical support to a diverse user base, manage escalated tickets, and help to enhance Service Desk operations.

The ideal candidate has at least seven years of IT support experience, a technical bachelor's degree, and strong skills in troubleshooting. You will enjoy a dynamic work environment and benefits such as on-site wellness activities and team-focused learning opportunities.

Qualifications

• Minimum seven years of experience in IT support.
• Strong understanding of hardware, software, and networking.
• Comfortable mapping and documenting workflows.

Responsibilities

• Deliver on-site technical support for end-users in Aarhus.
• Handle escalated and complex tickets.
• Identify improvement opportunities for Service Desk.

Skills

Troubleshooting skills

Proficiency in Windows technologies

Experience with VPN

Knowledge of Office 365

Understanding of networking

Fluency in English

Education

Technical bachelor's degree or equivalent practical experience

Tools

Ivanti Neurons

Jira

Bitbucket

Job description

Systematic is seeking a Senior IT-supporter to join their team in Aarhus. In this role, you will provide essential technical support to a diverse user base, manage escalated tickets, and help to enhance Service Desk operations.

The ideal candidate has at least seven years of IT support experience, a technical bachelor's degree, and strong skills in troubleshooting. You will enjoy a dynamic work environment and benefits such as on-site wellness activities and team-focused learning opportunities.