IT Operations Engineer

Johnson Controls, Inc.; Denmark; On-site; DKK 420,000 - 540,000; Full time

Job summary

Johnson Controls, Inc. is seeking an IT Support Specialist to join the North IT Team within Site Infrastructure Operations in Højbjerg, Aarhus. You will provide hands-on IT support to a large manufacturing and distribution environment and collaborate with a global IT community across 800+ users.

You will help ensure productive users, resolve incidents efficiently, and deliver technology initiatives across the Nordic region, leveraging Windows, M365, and ServiceNow in daily operations.

Qualifications

• Experience in IT Support, Desktop Support, IT Field Service, or similar technical support role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Experience troubleshooting of PC hardware, laptops, peripherals, and end-user devices.
• Foundational knowledge of networking concepts: IP addressing, DNS, DHCP, Network routing.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Excellent customer service and stakeholder management skills.
• Fluent Danish and English, both written and spoken.

Responsibilities

• Provide support for end-user hardware, software, and workplace technologies.
• Deliver hands-on support for IT-owned site infrastructure and end-user devices.
• Troubleshoot and resolve complex incidents while taking ownership through to resolution.
• Manage PC lifecycle activities including deployment, installation, maintenance, refresh, and decommissioning.
• Maintain asset inventory records and ensure stockroom operations align with global standards.
• Operate within IT Service Management processes, including incident, problem, and change management using ServiceNow.
• Ensure compliance with security, governance, and company policies.
• Build strong relationships with both technical and non-technical users through proactive communication and customer service.

Skills

IT Support

Desktop Support

Field Service

Customer Service

Windows

Microsoft 365

Networking basics

English and Danish

Tools

ServiceNow

Job description

What you will do

Are you passionate about delivering exceptional IT support and ensuring business operations run smoothly? Join Johnson Controls as an IT Support Specialist and become a key member of our North IT Team within Site Infrastructure Operations.

Based in Højbjerg, Aarhus, you will provide hands-on IT support to a large manufacturing and distribution environment while collaborating with a global IT community. Supporting approximately 800+ users across manufacturing, warehouse, and office locations, you will play a critical role in maintaining the operational health of site infrastructure, end-user devices, and workplace technology.

As the local face of IT, you will help ensure users remain productive, incidents are resolved efficiently, and technology initiatives are successfully delivered across the Nordic region.

How you will do it

In this role, you will combine technical expertise with customer-focused service to support day-to-day operations and long-term IT initiatives.

• Provide support for end-user hardware, software, and workplace technologies.

• Deliver hands-on support for IT-owned site infrastructure and end-user devices.

• Troubleshoot and resolve complex incidents while taking ownership through to resolution.

• Manage PC lifecycle activities including deployment, installation, maintenance, refresh, and decommissioning.

• Maintain accurate asset inventory records and ensure stockroom operations align with global standards.

• Operate within IT Service Management processes, including incident, problem, and change management using ServiceNow.

• Ensure compliance with security, governance, and company policies.

• Build strong relationships with both technical and non-technical users through proactive communication and customer service.

What we look for

Required

• Experience in IT Support, Desktop Support, IT Field Service, or similar technical support role.

• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.

• Experience troubleshooting of PC hardware, laptops, peripherals, and end-user devices.

• Foundational knowledge of networking concepts, including:

  • IP addressing

  • DNS

  • DHCP

  • Network routing

• Strong troubleshooting and problem-solving skills with the ability to work independently.

• Excellent customer service and stakeholder management skills.

• Strong organizational and collaboration abilities.

• Fluent Danish and English, both written and spoken.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.