IT Support Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Holme; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Johnson Controls seeks an IT Support Specialist to serve the Nordic region from Højbjerg, Aarhus, supporting 800+ users across manufacturing, warehouse, and office sites. You will keep IT services healthy, support end-user devices and infrastructure, and collaborate with a global IT community.

You will resolve incidents end-to-end, manage PC lifecycles, ensure security and governance, and communicate effectively with technical and non-technical users in Danish and English.

Qualifications

• Experience in IT Support, Desktop Support or similar role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting PC hardware and end-user devices.

Responsibilities

• Provide hands-on IT support for end-user devices and workplace technologies.
• Troubleshoot and resolve incidents end-to-end and own the resolution.
• Manage PC lifecycle activities including deployment, maintenance, and decommissioning.
• Maintain asset inventory and align stockroom with global standards.
• Operate within ITSM processes (incident, problem, change) using ServiceNow.

Skills

IT support

Desktop support

Windows OS

Microsoft 365

End-user devices

Customer service

Tools

ServiceNow

Job description

What you will do

Are you passionate about delivering exceptional IT support and ensuring business operations run smoothly? Join Johnson Controls as an IT Support Specialist and become a key member of our North IT Team within Site Infrastructure Operations. Based in Højbjerg, Aarhus, you will provide hands-on IT support to a large manufacturing and distribution environment while collaborating with a global IT community. Supporting approximately 800+ users across manufacturing, warehouse, and office locations, you will play a critical role in maintaining the operational health of site infrastructure, end-user devices, and workplace technology. As the local face of IT, you will help ensure users remain productive, incidents are resolved efficiently, and technology initiatives are successfully delivered across the Nordic region.

How you will do it

• Provide support for end-user hardware, software, and workplace technologies.
• Deliver hands-on support for IT-owned site infrastructure and end-user devices.
• Troubleshoot and resolve complex incidents while taking ownership through to resolution.
• Manage PC lifecycle activities including deployment, installation, maintenance, refresh, and decommissioning.
• Maintain accurate asset inventory records and ensure stockroom operations align with global standards.
• Operate within IT Service Management processes, including incident, problem, and change management using ServiceNow.
• Ensure compliance with security, governance, and company policies.
• Build strong relationships with both technical and non-technical users through proactive communication and customer service.

What we look for

• Required Experience in IT Support, Desktop Support, IT Field Service, or similar technical support role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Experience troubleshooting of PC hardware, laptops, peripherals, and end-user devices.
• Foundational knowledge of networking concepts, including: IP addressing DNS DHCP Network routing.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Excellent customer service and stakeholder management skills.
• Strong organizational and collaboration abilities.
• Fluent Danish and English, both written and spoken.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.