Nordic IT Support Specialist — Site Ops & End-User Tech

Johnson Controls, Inc.; Denmark; On-site; DKK 420,000 - 540,000; Full time

Job summary

Johnson Controls, Inc. is seeking an IT Support Specialist to join the North IT Team within Site Infrastructure Operations in Højbjerg, Aarhus. You will provide hands-on IT support to a large manufacturing and distribution environment and collaborate with a global IT community across 800+ users.

You will help ensure productive users, resolve incidents efficiently, and deliver technology initiatives across the Nordic region, leveraging Windows, M365, and ServiceNow in daily operations.

Qualifications

• Experience in IT Support, Desktop Support, IT Field Service, or similar technical support role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Experience troubleshooting of PC hardware, laptops, peripherals, and end-user devices.
• Foundational knowledge of networking concepts: IP addressing, DNS, DHCP, Network routing.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Excellent customer service and stakeholder management skills.
• Fluent Danish and English, both written and spoken.

Responsibilities

• Provide support for end-user hardware, software, and workplace technologies.
• Deliver hands-on support for IT-owned site infrastructure and end-user devices.
• Troubleshoot and resolve complex incidents while taking ownership through to resolution.
• Manage PC lifecycle activities including deployment, installation, maintenance, refresh, and decommissioning.
• Maintain asset inventory records and ensure stockroom operations align with global standards.
• Operate within IT Service Management processes, including incident, problem, and change management using ServiceNow.
• Ensure compliance with security, governance, and company policies.
• Build strong relationships with both technical and non-technical users through proactive communication and customer service.

Skills

IT Support

Desktop Support

Field Service

Customer Service

Windows

Microsoft 365

Networking basics

English and Danish

Tools

ServiceNow

Job description

Johnson Controls, Inc. is seeking an IT Support Specialist to join the North IT Team within Site Infrastructure Operations in Højbjerg, Aarhus. You will provide hands-on IT support to a large manufacturing and distribution environment and collaborate with a global IT community across 800+ users.

You will help ensure productive users, resolve incidents efficiently, and deliver technology initiatives across the Nordic region, leveraging Windows, M365, and ServiceNow in daily operations.