IT Support Specialist – End User Services

Sonova Group; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

Sonova Group Denmark is hiring an IT Services Professional to deliver 1st-2nd line IT support across clinics in Denmark and Scandinavia. You will manage incidents, assist with applications, and coordinate with global teams to ensure reliable IT services.

You will troubleshoot LAN/WAN, manage assets, support onboarding/offboarding, and contribute to service improvements while communicating clearly with stores and local stakeholders.

Qualifications

• Minimum of 3 years of experience in a similar IT support role.
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Responsibilities

• 1st – 2nd level IT incident and problem management remotely and when needed onsite in our clinics across the country, including asset management focusing on our shop users including hardware, software and peripherals (e.g. audiological equipment)
• Provide support on Applications in coordination with global support teams including permissions and user management as needed.
• Problem management both remotely and onsite including asset management and escalation to the appropriate support teams
• Support Local Area Network (LAN) incl. switch, WAN, WIFI, troubleshoot failures and work with relevant teams to ensure quick resolution
• Support in user on- and offboarding
• Participation in service management meetings, identifying opportunities for improvement and shift left (including writing of Knowledge Articles for providers of 1st level support)
• Participating in local or global projects impacting IT (e . g . resourcing, budgeting, stakeholder management)
• As needed working with local business stakeholders and global counterparts to identify technical solutions and opportunities for improvement
• Support and troubleshoot Printer, IP telephony and Signage devices

Skills

IT Support

Incident Management

Networking

Windows Administration

Documentation

POS Systems

Communication

Multilingual (Danish/English)

Tools

POS systems

Windows environments

Job description

Sonova Group Denmark is hiring an IT Services Professional to deliver 1st-2nd line IT support across clinics in Denmark and Scandinavia. You will manage incidents, assist with applications, and coordinate with global teams to ensure reliable IT services.

You will troubleshoot LAN/WAN, manage assets, support onboarding/offboarding, and contribute to service improvements while communicating clearly with stores and local stakeholders.