Onsite IT Support & Service Desk Specialist

cip; København; On-site; DKK 480,000 - 600,000; Full time

Benefits offered by this job

Beautiful office in NordØ

Attractive compensation package

Strong social culture with team events

Job summary

CIP Fund Solutions in Copenhagen seeks an experienced IT Support professional to be the go-to on-site contact for the walk-in Service Desk in Nordhavn. You will ensure a smooth technology experience for all users, including VIPs, by providing fast, professional support five days a week.

You will work with modern Microsoft technologies, onboarding new hires, device management, and proactive health checks, while maintaining IT documentation and assisting with meeting rooms and printers.

Qualifications

• 5+ years of experience working in IT.
• Experience working with Microsoft 365, Azure AD, Windows, Intune.
• ITIL certified or experience with Incident, Problem, Change, or Asset Management.
• Some experience handling 2-3rd line IT support is beneficial.
• Professional, clear communicator, steady under pressure.
• Organized, detail-focused, and able to prioritize and be flexible in busy periods.
• Very service-minded, positive, and approachable.
• Fluent in English and Danish/other Scandinavian language.
• Comfortable handling executive/VIP users.

Responsibilities

• Onboarding & Device management
• Deliver and configure laptops, phones, and accessories for new hires
• Set up user accounts, reset passwords, and ensure correct access rights
• Manage access to shared resources, collaboration spaces and approved software
• Manage onboarding and offboarding tasks, including device return and deactivation
• Track repairs, returns, and replacements
• Service Desk operations
• Provide support in person, via the IT hotline, and through Jira tickets
• Support Microsoft 365 and business applications
• Handle account lockouts, MFA issues, and access-related incidents
• Deliver fast, professional support for VIPs, partners, and executive users
• Take ownership of support requests and ensure clear follow-up and resolution
• Maintain and update IT documentation, processes, and guides in the knowledge base
• Perform proactive health checks and tasks to improve the user experience
• Meeting rooms & printers
• Support and troubleshoot meeting room and video conferencing equipment
• Handle printer issues, including driver s and FollowMe
• Coordinate with vendors when needed

Skills

Microsoft 365

Azure AD

Windows

Intune

ITIL

Incident/Problem/Change/Asset Mgmt

VIP/Executive support

English & Danish

Tools

Jira

Job description

CIP Fund Solutions in Copenhagen seeks an experienced IT Support professional to be the go-to on-site contact for the walk-in Service Desk in Nordhavn. You will ensure a smooth technology experience for all users, including VIPs, by providing fast, professional support five days a week.

You will work with modern Microsoft technologies, onboarding new hires, device management, and proactive health checks, while maintaining IT documentation and assisting with meeting rooms and printers.