IT Supporter, IT Service Desk

CIP Fund Solutions; København; On-site; DKK 320,000 - 520,000; Full time

Benefits offered by this job

Excellent canteen

Regular team events

Friday bars

Job summary

CIP Fund Solutions in Copenhagen, Denmark, is seeking an experienced IT Supporter to join our on-site Service Desk at Nordhavn. You will be the go‑to person for day‑to‑day tech support for 2000+ professionals across regions, handling hardware, software, and access management with a proactive, customer‑focused mindset.

Ideal candidates have 5+ years in IT, with Microsoft 365, Azure AD, Windows, and Intune, ITIL familiarity, and strong communication skills in English and Danish.

Qualifications

• 5+ years of IT experience in a professional setting.
• Experience with Microsoft 365, Azure AD, Windows, Intune.
• ITIL certified or experience with Incident, Problem, Change, or Asset Management.
• Some experience handling 2-3rd line IT support is beneficial.
• Professional, clear communicator, steady under pressure.
• Organized, detail‑focused, and able to prioritize in busy periods.
• Very service‑m minded, positive, and approachable.
• Fluent in English and Danish/other Scandinavian language.
• Comfortable handling executive/VIP users.

Responsibilities

• Onboarding and device management for new hires.
• Service Desk: on-site support, hotline, and Jira tickets.
• Support Microsoft 365 and business applications.
• Handle account lockouts, MFA issues, and access‑related incidents.
• Provide fast, professional support for VIPs, partners, and executives.
• Maintain and update IT documentation and knowledge base.
• Meetings rooms, printers, and video conferencing equipment support.

Skills

5+ years IT

Microsoft 365

Azure AD

Windows

Intune

ITIL certified

2nd/3rd line IT support

Job description

Do you want to join a global leader in renewable energy infrastructure? If so, CIP Fund Solutions (CIP FS) is looking for an IT Supporter to join our office in Copenhagen, Denmark.

Team

The IT Support Team plays a crucial role in keeping technology running smoothly and ensuring that users are supported and empowered in their daily work. They combine technical knowledge with a professional, solution oriented mindset, handling everything from diagnosing and fixing hardware and software issues to maintaining systems and guiding users through new tools or processes. You’ll be part of a global team that shares knowledge and works together across regions to support 2000+ professionals in 30 offices worldwide. Knowledge sharing, consistent ways of working, and clear ownership are central to how the team operates. As part of IT Support at CIP FS, the team works closely with the business and is an integrated part of daily operations, ensuring a stable and well‑functioning IT environment.

You will be working from our beautiful office in NordØ, in an international and dynamic environment. We take pride in our excellent canteen, which serves three delicious meals a day, and in our strong social culture with regular activities such as Friday bars, parties, and team events. In addition, we offer an attractive compensation package.

Role

You will be the go‑to person for on‑site IT support at our walk‑in Service Desk in Nordhavn. You ensure that everyone in the office, including VIPs such as partners and executives, has a smooth and seamless technology experience through fast, professional support. You are a visible, proactive, and approachable presence in the office five days a week and work daily with modern Microsoft technologies.

Responsibilities will consist of but are not limited to:

Onboarding & Device management

• Deliver and configure laptops, phones, and accessories for new hires
• Set up user accounts, reset passwords, and ensure correct access rights
• Manage access to shared resources, collaboration spaces and approved software
• Manage onboarding and offboarding tasks, including device return and deactivation
• Track repairs, returns, and replacements

Service Desk operations

• Provide support in person, via the IT hotline, and through Jira tickets
• Support Microsoft 365 and business applications
• Handle account lockouts, MFA issues, and access‑related incidents
• Deliver fast, professional support for VIPs, partners, and executive users
• Take ownership of support requests and ensure clear follow‑up and resolution
• Maintain and update IT documentation, processes, and guides in the knowledge base
• Perform proactive health checks and tasks to improve the user experience

Meeting rooms & printers

• Support and troubleshoot meeting room and video conferencing equipment
• Handle printer issues, including drivers and FollowMe
• Coordinate with vendors when needed

You

At CIP Fund Solutions we expect more than troubleshooting. We value presence, professionalism, and a human service experience. You will be a “Tech whisperer”and a “Digital concierge” creating calm in a busy workday, removing obstacles to businessmomentum. TheITService Desk should be invisible when everything worksand indispensable whenitdoesn’t. When someone needs a new laptop or urgent help during a critical investor call, you’re there to help quickly.

We look for the following in a candidate

• 5+ years of experience working inIT
• Experience working with Microsoft 365, Azure AD, Windows, Intune
• ITIL certified or experience with Incident, Problem, Change, or Asset Management
• Some experience handling 2-3rd lineITsupportis beneficial
• Professional, clear communicator, steady under pressure
• Organized, detail-focused, and able to prioritize and be flexible in busy periods.
• Very service‑minded, positive, and approachable
• Fluent in English and Danish/other Scandinavian language
• Comfortable handling executive/VIP users

CIP Fund Solutions’ commitment to diversity and inclusion

CIP Fund Solutions is committed to securing a diverse and inclusive work environment where everyone feels respected and heard.

A diverse workforce allows CIP Fund Solutions to achieve results through different approaches and solutions to task execution and problem solving. We want all our employees to have equal opportunities for personal growth and career opportunities regardless of age, gender, sexual orientation, disability, religion, nationality, or ethnicity.

CIP Fund Solutions

CIP FS’ purpose is to enable CIP’s ambition to scale rapidly over the coming strategy-period - supporting our colleagues with professional and efficient financial, legal, tax and business operations through the cycle from fund formation and capital raising, to deploying investments into construction of large-scale greenfield renewable energy assets, as well as M&A.

For more information, please visit CIP Fund Solutions.

We do not include CV's and Cover Letters sent by email.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations and ownership.