IT Supporter, IT Service Desk

cip; København; On-site; DKK 480,000 - 600,000; Full time

Benefits offered by this job

Beautiful office in NordØ

Attractive compensation package

Strong social culture with team events

Job summary

CIP Fund Solutions in Copenhagen seeks an experienced IT Support professional to be the go-to on-site contact for the walk-in Service Desk in Nordhavn. You will ensure a smooth technology experience for all users, including VIPs, by providing fast, professional support five days a week.

You will work with modern Microsoft technologies, onboarding new hires, device management, and proactive health checks, while maintaining IT documentation and assisting with meeting rooms and printers.

Qualifications

• 5+ years of experience working in IT.
• Experience working with Microsoft 365, Azure AD, Windows, Intune.
• ITIL certified or experience with Incident, Problem, Change, or Asset Management.
• Some experience handling 2-3rd line IT support is beneficial.
• Professional, clear communicator, steady under pressure.
• Organized, detail-focused, and able to prioritize and be flexible in busy periods.
• Very service-minded, positive, and approachable.
• Fluent in English and Danish/other Scandinavian language.
• Comfortable handling executive/VIP users.

Responsibilities

• Onboarding & Device management
• Deliver and configure laptops, phones, and accessories for new hires
• Set up user accounts, reset passwords, and ensure correct access rights
• Manage access to shared resources, collaboration spaces and approved software
• Manage onboarding and offboarding tasks, including device return and deactivation
• Track repairs, returns, and replacements
• Service Desk operations
• Provide support in person, via the IT hotline, and through Jira tickets
• Support Microsoft 365 and business applications
• Handle account lockouts, MFA issues, and access-related incidents
• Deliver fast, professional support for VIPs, partners, and executive users
• Take ownership of support requests and ensure clear follow-up and resolution
• Maintain and update IT documentation, processes, and guides in the knowledge base
• Perform proactive health checks and tasks to improve the user experience
• Meeting rooms & printers
• Support and troubleshoot meeting room and video conferencing equipment
• Handle printer issues, including driver s and FollowMe
• Coordinate with vendors when needed

Skills

Microsoft 365

Azure AD

Windows

Intune

ITIL

Incident/Problem/Change/Asset Mgmt

VIP/Executive support

English & Danish

Tools

Jira

Job description

Team

The IT Support Team plays a crucial role in keeping technology running smoothly and ensuring that users are supported and empowered in their daily work. They combine technical knowledge with a professional, solution oriented mindset, handling everything from diagnosing and fixing hardware and software issues to maintaining systems and guiding users through new tools or processes. You'll be part of a global team that shares knowledge and works together across regions to support 2000+ professionals in 30 offices worldwide. Knowledge sharing, consistent ways of working, and clear ownership are central to how the team operates . As part of IT Support at CIP FS, the team works closely with the business and is an integrated part of daily operations, ensuring a stable and well-functioning IT environment. You will be working from our beautiful office in NordØ, in an international and dynamic environment. We take pride in our excellent canteen, which serves three delicious meals a day, and in our strong social culture with regular activities such as Friday bars, parties, and team events. In addition, we offer an attractive compensation package.

Role

You will be the go-to person for on-site IT support at our walk-in Service Desk in Nordhavn. You ensure that everyone in the office, including VIPs such as partners and executives, has a smooth and seamless technology experience through fast, professional support. You are a visible, proactive, and approachable presence in the office five days a week and work daily with modern Microsoft technologies.

Responsibilities will consist of but are not limited to:

• Onboarding & Device management
• Deliver and configure laptops, phones, and accessories for new hires
• Set up user accounts, reset passwords, and ensure correct access rights
• Manage access to shared resources, collaboration spaces and approved software
• Manage onboarding and offboarding tasks, including device return and deactivation
• Track repairs, returns, and replacements
• Service Desk operations
• Provide support in person, via the IT hotline, and through Jira tickets
• Support Microsoft 365 and business applications
• Handle account lockouts, MFA issues, and access-related incidents
• Deliver fast, professional support for VIPs, partners, and executive users
• Take ownership of support requests and ensure clear follow-up and resolution
• Maintain and update IT documentation, processes, and guides in the knowledge base
• Perform proactive health checks and tasks to improve the user experience
• Meeting rooms & printers
• Support and troubleshoot meeting room and video conferencing equipment
• Handle printer issues, including driver s and FollowMe
• Coordinate with vendors when needed

You

At CIP Fund Solutions we expect more than troubleshooting. We value presence, professionalism, and a human service experience. You will be a \"Tech whisperer\" and a \"Digital concierge\" creating calm in a busy workday, removing obstacles to business momentum. The IT Service Desk should be invisible when everything works and indispensable when it doesn't . When someone needs a new laptop or urgent help during a critical investor call, you're there to help quickly.

We look for the following in a candidate:

• 5+ years of experience working in IT
• Experience working with Microsoft 365, Azure AD, Windows, Intune
• ITIL certified or experience with Incident, Problem, Change, or Asset Management
• Some experience handling 2-3rd line IT support is beneficial
• Professional, clear communicator, steady under pressure
• Organized, detail-focused, and able to prioritize and be flexible in busy periods.
• Very service-minded, positive, and approachable
• Fluent in English and Danish/other Scandinavian language
• Comfortable handling executive/VIP users

CIP Fund Solutions' commitment to diversity and inclusion

CIP Fund Solutions is committed to securing a diverse and inclusive work environment where everyone feels respected and heard.

A diverse workforce allows CIP Fund Solutions to achieve results through different approaches and solutions to task execution and problem solving.

We commit to an inclusive recruitment process and equality for all applicants.