L1/L2 IT Support Engineer

RED Global; København; On-site; DKK 420,000 - 520,000; Full time

Job summary

RED Global seeks an L1/L2 IT Support Engineer for a technical, operational environment in Copenhagen. This role involves troubleshooting across applications, OS and infrastructure, with a focus beyond a pure service desk.

Key tasks include networking/log analysis, scripting/automation, and root-cause analysis with escalation when required. Kubernetes, VMware, Apache/JBoss, SQL/Oracle or Java are advantageous but not mandatory.

Qualifications

• Fluent Danish & English required and willing to obtain Danish security clearance.
• Comfort troubleshooting across applications, operating systems and infrastructure.
• On-site work at 100% locality in the Copenhagen area.

Responsibilities

• Networking and log analysis to identify issues and trends.
• Scripting/automation to streamline IT operations.
• Root-cause analysis and escalation when needed.

Skills

Networking

Scripting/Automation

Root-cause Analysis

Tools

Kubernetes

VMware

Apache/JBoss

SQL/Oracle or Java

Job description

Languages: Fluent Danish & English

We’re looking for an L1/L2 IT Support Engineer for a technical, operational environment.

This is not a pure Service Desk role. You should be comfortable troubleshooting across applications, operating systems and infrastructure.

• Networking and log analysis
• Scripting/automation
• Root-cause analysis and escalation

Kubernetes, VMware, Apache/JBoss, SQL/Oracle or Java are advantageous but not mandatory.

Requirements: Fluent Danish & English, willingness to work 100% on-site, and ability to obtain the required Danish security clearance.