IT Support Specialist _ Denmark

BCIC Swiss; Albertslund Kommune; On-site; DKK 298,507 - 410,447; Full time

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist for a full-time onsite position in Denmark. The candidate must provide effective first- or second-level contact and problem resolution for customer issues while maintaining communication on status and resolutions.

Required qualifications include several years of IT experience, fluency in Danish and English, and a valid work permit in Germany.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.
• Local language (Danish) & English fluency mandatory.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Support Apple PC users with basic knowledge of the Mac operating system.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time | on-site) "IT Support Specialist" in Denmark.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Local language (Danish) & English fluency mandatory