Danish Tech Support & User Enablement Specialist (Remote)

Transcom Aktiebolag; Denmark; Remote; DKK 360,000 - 540,000; Full time

Benefits offered by this job

Remote work from home

Insurance and pension

Edenred meal discounts

Job summary

Transcom is seeking a Technical Support & User Enablement Expert to join our remote team. You will help customers troubleshoot hardware and software issues while guiding them to maximize the value of their devices, using cutting-edge technology tools in a dynamic environment.

The role emphasizes customer-centric service, strong technical knowledge, and the ability to communicate clearly in Danish and English (B2+).

Qualifications

• Native or fluent in Danish.
• Experience in troubleshooting hardware and software on various electronic devices.
• Strong understanding of mobile operating systems (Android & iOS) and common software.
• Analytical mindset to diagnose and troubleshoot technical issues.

Responsibilities

• Provide top-notch technical support and customer service to users.
• Troubleshoot hardware and software issues on a range of devices.
• Empower users to maximize the value of their tech products through guidance and enablement.

Skills

Danish language fluency

English (B2+)

Hardware & software troubleshooting

Mobile OS knowledge (Android/iOS)

Analytical thinking

Customer service orientation

Active listening

Job description

Transcom is seeking a Technical Support & User Enablement Expert to join our remote team. You will help customers troubleshoot hardware and software issues while guiding them to maximize the value of their devices, using cutting-edge technology tools in a dynamic environment.

The role emphasizes customer-centric service, strong technical knowledge, and the ability to communicate clearly in Danish and English (B2+).