Customer Success Manager – SMB Growth (UK & Nordics)

Famly Aps; København; Presencial; DKK 420 000 - 660 000; Tempo integral

Resumo da oferta

Famly is seeking a Customer Success Manager to nurture and grow SMB customers across the UK and Nordics. The role is based in Copenhagen, on-site, and will partner with Onboarding, Sales, Advisory, and Product teams to ensure customers realise value from Famly in their first year and beyond.

You will be an advocate for customers, use data to drive decisions, and collaborate with AI tools to optimise workflows and outcomes.

Responsabilidades

• Own the Relationship: Serve as the primary contact for your SMB portfolio, building trust-based relationships with key decision-makers.
• Drive Retention & Growth: Proactively manage churn risk with data-led check-ins and account reviews to ensure customer outcomes.
• Be a Product Expert: Educate clients on Famly’s features and gather feedback for value and adoption.
• Expand our Footprint: Identify upsell/cross-sell opportunities in collaboration with Sales for Net New ARR growth.
• Act as an Internal Advocate: Channel customer insights to drive product/service improvements.
• Collaborate Seamlessly: Work with Onboarding, Sales, Advisory, and Product for a smooth first-year experience.

Conhecimentos

Relationship building

Problem solving

Data-driven

Analytical skills

CRM proficiency

Ferramentas

CRM

Descrição da oferta de emprego

Famly is seeking a Customer Success Manager to nurture and grow SMB customers across the UK and Nordics. The role is based in Copenhagen, on-site, and will partner with Onboarding, Sales, Advisory, and Product teams to ensure customers realise value from Famly in their first year and beyond.

You will be an advocate for customers, use data to drive decisions, and collaborate with AI tools to optimise workflows and outcomes.