Customer Success & Growth Associate DK - Copenhagen

Shine; København; On-site; DKK 420,000 - 620,000; Full time

Job summary

Shine, the European fintech, is building its first Danish Customer Success squad and seeks a Sales & Growth Manager for Denmark to own the full lifecycle from win to expansion, with daily phone outreach and a data-driven quota. You will acquire new customers from inbound and outbound efforts, drive upsells, prevent churn, and engage across touchpoints using HubSpot, Aircall and Mojo to track progress and pipeline.

This role reports to Growth.

Qualifications

• Commercial mindset with ability to grow revenue and retention.
• Eager to learn and adapt in a fast-paced SaaS/fintech environment.
• Comfortable handling objections and turning challenges into opportunities.
• Results-driven, organized, and self-motivated with clear goals.
• A team player who collaborates across teams.
• Tech-savvy and quick to adopt new tools.
• Fluent in Danish and English, enabling effective communication.

Responsibilities

• Acquire new customers. Work inbound leads and run outbound sequences to small businesses and freelancers in Denmark. Qualify, demo, close. This is real new business, not order-taking.
• Own expansion sales. Call existing Shine customers, understand how their business has changed, and recommend the subscription tier or add-on that actually fits. You own the upsell number for Denmark
• Prevent churn and win customers back. You take the retention conversations: spot the risk early, handle the objection, demonstrate the value, and bring back the ones who already left.
• Sell through every touchpoint. Phone first, supported by email and chat. Document every activity, opportunity and outcome in HubSpot accurately.
• Own your commercial performance. Work to clear revenue and activity targets, watch your own conversion rates, and improve your approach without waiting to be told.

Skills

Commercial mindset

Eager to learn

Comfortable with challenges

Results-driven

Team player

Tech-savvy

Fluent in Danish and English

Tools

HubSpot

Aircall

Mojo

Slack

Job description

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.
Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal.
Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

Here's a quick look at how our team is structured

• Pilar, our VP Customer Success, is leading the build of the Customer Success function at Shine, with a clear mandate: create a human‑led revenue engine rooted in customer value.

• You will be joining a team being built from the ground up, which means you’ll have direct impact on how Customer Success is defined and executed at Shine.

• You are part of the first Danish Customer Success squad, working the Shine Accounting customer base, with salary and store buddy phasing in.

• You report to our Team Lead Growth and work alongside colleagues running the same motions in France, Germany and the Netherlands.

• You’ll work hands‑on with tools like HubSpot, Aircall and Mojo to run your outreach sequences and manage your call pipeline.

Your Role as a Sales & Growth Manager DK

Your mission? Cover the full customer lifecycle for Denmark - win them, land them, grow them, keep them. You will be on the phone every day, and you will carry a number.

What you’ll be doing day‑to‑day

• Acquire new customers. Work inbound leads and run outbound sequences to small businesses and freelancers in Denmark. Qualify, demo, close. This is real new business, not order‑taking.

• Own expansion sales. Call existing Shine customers, understand how their business has changed, and recommend the subscription tier or add‑on that actually fits. You own the upsell number for Denmark

• Prevent churn and win customers back. You take the retention conversations: spot the risk early, handle the objection, demonstrate the value, and bring back the ones who already left.

• Sell through every touchpoint. Phone first, supported by email and chat. Document every activity, opportunity and outcome in HubSpot accurately.

• Own your commercial performance. Work to clear revenue and activity targets, watch your own conversion rates, and improve your approach without waiting to be told.

How you’ll be measured

• New customer revenue and conversion rate

• Activation rate on new customers, and paid conversion out of onboarding

• Churn saved and winback save rate

• Upsell rate and ARPU uplift on your base

• Call volume and pipeline discipline

About you

• Commercial mindset. You enjoy engaging with customers, identifying opportunities to increase engagement and retention, and turning conversations into business growth.

• Eager to learn. You have 1-3 years of experience in inside sales, account management, customer success or a similar customer‑facing role. SaaS or fintech experience is a plus.

• Comfortable with challenges. You can adapt your approach to different conversations, handle objections, and turn challenging situations into positive customer experiences.

• Results‑driven. You are organized, proactive, and motivated by clear goals and measurable results.

• A team player. You value feedback, take initiative, and are keen to develop your skills in a supportive team.

• Tech‑savvy. You learn new tools quickly. Experience with HubSpot, Aircall, Slack, or similar platforms is a plus.

• Fluent in Danish and English. You have native or bilingual proficiency in Danish and communicate confidently in English.

Our recruitment process

30' call with Talent Acquisition

45' interview with Hiring Manager

60' business case presentation to highlight your skills and give you a hands‑on feel for the role

What we offer

• Impact:This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.

• Ownership:Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.

• Innovation:Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches

• Mission‑driven:Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.