Field Customer Success Lead – Denmark | Equity

Memora; København; On-site; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

Equity

Company car

Travel budget

Danish standard leave

Job summary

Memora is seeking the first dedicated Customer Success Lead in Denmark to ensure customer success from onboarding to ongoing support. The role blends hands-on data work with field visits to cemeteries, training field teams, and maintaining strong customer relationships.

You will work closely with engineering to translate field insights into actionable requests, ensuring smooth deployments and high customer satisfaction in a growing, English-speaking team.

Qualifications

• Several years of implementing software products with hands-on setup.
• Experience migrating data and cleaning spreadsheets.
• Able to learn new tools quickly and understand system internals.
• Comfortable on-site and in group settings with customers.
• Organised multitasking across several customers and plans.
• Fluent in Danish; comfortable in English (internal work).
• Experience with public-sector or municipal customers is a plus.

Responsibilities

• Lead customer onboarding and data migration on Memora platform.
• Configure admin tools, maps, permissions, and roles for organizations and cemeteries.
• Spend substantial time on-site with customers, training and observing workflows.
• Attend last sales meetings and be the long-term customer liaison after signing.
• Collaborate with engineering to reproduce issues and translate field feedback into bug reports.

Skills

Implementation

Technical onboarding

Customer success

Data handling

Stakeholder management

On-site presence

Fluent Danish

English communication

Tools

Jira

Confluence

Slack

AI platform tools

Job description

Memora is seeking the first dedicated Customer Success Lead in Denmark to ensure customer success from onboarding to ongoing support. The role blends hands-on data work with field visits to cemeteries, training field teams, and maintaining strong customer relationships.

You will work closely with engineering to translate field insights into actionable requests, ensuring smooth deployments and high customer satisfaction in a growing, English-speaking team.