Nordics Customer Success Manager II – Danish Speaking

Pleo; København; Hybrid; DKK 520,000 - 640,000; Full time

Benefits offered by this job

Own Pleo card

Lunch provided

Private healthcare

25 days holiday

Hybrid and remote options

Birthday/holiday extras

Job summary

Pleo, Copenhagen-based, is seeking a Customer Success Manager II to join the Customer Experience team. You will help SMB and Mid Market customers achieve success and maximise the value of Pleo’s solutions across the Nordics.

Reporting to the CX Manager, you’ll collaborate with CX, Onboarding, AM, Sales and Product to drive adoption, expand relationships, and advocate for customers. The role is high-volume and fast-paced, with hybrid and remote options.

Qualifications

• 5+ years of prior experience in account management or sales or customer success roles.
• Open mindset with positive attitude and energy.
• Enjoy helping others grow and scale their accounts.
• Self-starter who creates tasks and pursues targets.
• Thrives in a fast-paced, high-volume environment with diverse tasks.
• Reliable, timely, and empathetic communicator.

Responsibilities

• Lead customer adoption projects to drive impact for SMB and Mid Market clients.
• Collaborate with Product, Services & Solutions, Marketing, and CS teams to improve experience.
• Grow skills in relationship management and upselling strategies as the company scales.
• Manage ongoing relationships and identify expansion opportunities.
• Balance customer conversations with internal collaboration and proactive problem-solving.

Skills

Account management

Customer success

Sales

English fluency

Nordics knowledge

Job description

Pleo, Copenhagen-based, is seeking a Customer Success Manager II to join the Customer Experience team. You will help SMB and Mid Market customers achieve success and maximise the value of Pleo’s solutions across the Nordics.

Reporting to the CX Manager, you’ll collaborate with CX, Onboarding, AM, Sales and Product to drive adoption, expand relationships, and advocate for customers. The role is high-volume and fast-paced, with hybrid and remote options.