Customer Success Lead

Memora; København; On-site; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

Equity

Company car

Travel budget

Danish standard leave

Job summary

Memora is seeking the first dedicated Customer Success Lead in Denmark to ensure customer success from onboarding to ongoing support. The role blends hands-on data work with field visits to cemeteries, training field teams, and maintaining strong customer relationships.

You will work closely with engineering to translate field insights into actionable requests, ensuring smooth deployments and high customer satisfaction in a growing, English-speaking team.

Qualifications

• Several years of implementing software products with hands-on setup.
• Experience migrating data and cleaning spreadsheets.
• Able to learn new tools quickly and understand system internals.
• Comfortable on-site and in group settings with customers.
• Organised multitasking across several customers and plans.
• Fluent in Danish; comfortable in English (internal work).
• Experience with public-sector or municipal customers is a plus.

Responsibilities

• Lead customer onboarding and data migration on Memora platform.
• Configure admin tools, maps, permissions, and roles for organizations and cemeteries.
• Spend substantial time on-site with customers, training and observing workflows.
• Attend last sales meetings and be the long-term customer liaison after signing.
• Collaborate with engineering to reproduce issues and translate field feedback into bug reports.

Skills

Implementation

Technical onboarding

Customer success

Data handling

Stakeholder management

On-site presence

Fluent Danish

English communication

Tools

Jira

Confluence

Slack

AI platform tools

Job description

About Us

At Memora, we're digitizing one of the oldest and most overlooked categories on earth: the cemetery. Most still run on paper maps, spreadsheets, and institutional memory. We are replacing this with an ecosystem for everyone who touches a cemetery: the leadership running it, the field teams maintaining it, the families visiting it, and the local partners serving them.

We're backed by leading investors and built by an experienced team of founders and engineers. We're deliberately lean, and growing fast.

Job Description

This is a field-based position in Denmark.

Customer Success Lead – Memora

We're hiring the first person whose whole job is to make our customers successful. You'll be the face of Memora after the contract is signed, and you'll be just as comfortable in data sifting as you are walking a cemetery with its leader. You take a customer and their team onto Memora.

The Why

Cemeteries are run by people who care deeply about their work and have done it the same way for a long time. Switching from legacy is an important process for them, and most of what makes it hard is technical: decades of records, paper maps, spreadsheets that only one person understands.

The What

• Onboard from old systems. Work with the customers on their data, bring it into Memora and check it until they trust it.
• Run the tooling. Set up organisations, multi cemeteries, stakeholders, roles and permissions. Configure maps, sections and filters. You'll know our admin tools inside out and be the first line before anything reaches an engineer.
• Be on the ground. Spend a good part of the week at cemeteries with our leaders, staff and gardeners. Train them in person, walk the grounds, and see how the work is really done as we do today.
• Own the relationship. Join the last sales meetings so customers know you before they sign. After that, you're their person: check-ins, questions, the odd problem, and spotting where else we can help.
• Work closely with engineering. Reproduce issues, write clear bug reports, and turn what you see in the field into requests the team can ship, often within days. Then close the loop with the customer.

The Toolkit

You won't be writing production code, but you'll be hands‑on with:

• Our platform: mobile apps, admin apps, internal setup tools, and tooling.
• Data: CSV and Xlxs, data cleaning and mapping, import tooling, basic SQL is a plus
• Maps: cemetery maps and GIS files (we use QGIS and GeoPackage). You don't need to be a GIS expert, but you'll learn to find your way around. We have all the expertise to help there
• Day to day: Jira, Confluence, Slack, and AI platform tools to speed up the dull parts

Who you are

Must have:

• Several years in implementation, technical onboarding, solutions or customer success for a software product, where you did the setup yourself rather than handing it off
• Hands‑on with data: you've migrated customers between systems, cleaned messy spreadsheets, and spotted when numbers don't add up
• You pick up new tools fast and enjoy figuring out how a system works under the hood
• Confident on site and in a room. You make careful, sceptical users feel at ease, and you never make anyone feel slow
• Organised and calm with several customers, stakeholders and plans running at once
• Fluent Danish, comfortable working in English (we work in English internally).

Strongly preferred:

• Experience with public‑sector, church or municipal customers, or other buyers who move carefully
• Some SQL, scripting, or comfort with APIs and integrations
• Experience with GIS, maps or location data
• Experience offboarding customers from legacy software.

Bonus:

• Any background in cemeteries, parks, landscaping or the folkekirke

This is a profile, not a checklist. We can teach you the product and the sector. We can't teach care or curiosity, so those matter most.

How we work

We're building Memora to be the kind of company we'd want to work for ourselves: high trust, low bureaucracy, and full of people who care deeply about doing great work.

• Most of the team works remote and deep-focus.
• We're a deliberately lean team, which means real autonomy and real influence. No layers of management and no "that's someone else's problem" mentality. Engineers visit many cemeteries too.
• We're low ego and high standards. We challenge ideas, admit mistakes, and care more about getting to the right answer than being right.
• We're async‑first and intentionally lightweight. We write things down, keep meetings purposeful if we need them, and avoid process for process' sake.
• We get together for an offsite every quarter somewhere in the world, because the best ideas don't often happen in a meeting room.

Compensation & equity

• Competitive senior salary
• Meaningful equity: we're early enough that this matters, and we want you for the full journey
• Car, hardware and travel budget
• Danish standard leave and benefits
• Quarterly offsites around the world