EMEA Customer Success Manager: Retention & Growth

DRIVERSNOTE ApS; København; In loco; DKK 650.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Learning budget

Office in Copenhagen

Lunch provided

Descrizione del lavoro

Driversnote ApS, based in Copenhagen, is hiring a Customer Success Manager for the EMEA region. You will own a portfolio of larger business customers, ensure real value, renewals and growth, and act as a trusted adviser on mileage, reimbursement and compliance across markets.

You’ll lead onboardings, drive expansion where it makes sense, and collaborate with Product, Sales and Support to shape services and ensure customer success in a fast-growing SaaS company.

Competenze

• A few years’ experience in customer success, account management or implementation in B2B SaaS.
• Experience owning renewals or a revenue target, or helping customers go live with a new system.
• Native or near-native English, written and spoken.

Mansioni

• Own retention and renewals for your accounts from start to finish.
• Get new accounts live with onboarding for admins, managers and drivers.
• Grow accounts by expanding licences and passing qualified leads to Sales.
• Lead annual and quarterly business reviews focused on outcomes and value.
• Advise customers on mileage reimbursement policy, tax compliance and audit-readiness.

Conoscenze

Customer success

Account management

Implementation

Renewals ownership

Data analysis

AI tools interest

Communication

English proficiency

Strumenti

HubSpot

CRM tools

Descrizione del lavoro

Driversnote ApS, based in Copenhagen, is hiring a Customer Success Manager for the EMEA region. You will own a portfolio of larger business customers, ensure real value, renewals and growth, and act as a trusted adviser on mileage, reimbursement and compliance across markets.

You’ll lead onboardings, drive expansion where it makes sense, and collaborate with Product, Sales and Support to shape services and ensure customer success in a fast-growing SaaS company.