Danish-Speaking Customer Support Specialist (Sofia)

Mercier Consultancy Group; København; On-site; DKK 125,000 - 175,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Private Health Insurance

Fully Paid Training

Career development

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Service Agent based in Sofia, Bulgaria. You will deliver support via phone, email, and live chat, maintaining premium client communication in Danish while collaborating with an international team.

A fully paid relocation package and training ensure a smooth transition to the new role. The position offers a competitive monthly salary with an on-site work model in Sofia and a clear path for career development within the customer

Qualifications

• Native or fluent Danish required.
• Proficient English for team collaboration.
• Experience in customer support is advantageous.
• Willingness to relocate and work on-site in Sofia, Bulgaria.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Represent our clients with high professional standards in Danish.
• Resolve inquiries and technical issues, ensuring customer satisfaction.
• Document all interactions in the CRM for trend analysis.
• Participate in ongoing product training to maintain service excellence.
• Collaborate with international teams to meet performance targets.

Skills

Danish language proficiency

English communication

Customer service experience

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Danish Speaking Customer Service Agent based in Sofia, Bulgaria. You will deliver support via phone, email, and live chat, maintaining premium client communication in Danish while collaborating with an international team.

A fully paid relocation package and training ensure a smooth transition to the new role. The position offers a competitive monthly salary with an on-site work model in Sofia and a clear path for career development within the customer