Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; København; On-site; DKK 125,000 - 175,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Private Health Insurance

Fully Paid Training

Career development

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Service Agent based in Sofia, Bulgaria. You will deliver support via phone, email, and live chat, maintaining premium client communication in Danish while collaborating with an international team.

A fully paid relocation package and training ensure a smooth transition to the new role. The position offers a competitive monthly salary with an on-site work model in Sofia and a clear path for career development within the customer

Qualifications

• Native or fluent Danish required.
• Proficient English for team collaboration.
• Experience in customer support is advantageous.
• Willingness to relocate and work on-site in Sofia, Bulgaria.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Represent our clients with high professional standards in Danish.
• Resolve inquiries and technical issues, ensuring customer satisfaction.
• Document all interactions in the CRM for trend analysis.
• Participate in ongoing product training to maintain service excellence.
• Collaborate with international teams to meet performance targets.

Skills

Danish language proficiency

English communication

Customer service experience

Tools

CRM software

Job description

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
• Represent our premium clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
• Accurately document all customer interactions in the CRM system to track support trends.
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
• Participate in ongoing training to stay updated on product knowledge and service excellence.
• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport or residency status allowing you to work in Bulgaria.
• Proven experience in the customer support services industry is considered a strong advantage.
• Strong empathy, patience, and excellent problem-solving capabilities.
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.
• Competitive Monthly Salary package.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• Career development and advancement opportunities within the customer support services sector.