Danish Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy MD; Denmark; On-site; DKK 150,000 - 234,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation package to Sofia

Comprehensive Health Insurance

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join our team in Bulgaria. You will act as the main contact for Danish-speaking clients, addressing inquiries via phone, email, and live chat, and maintaining high customer satisfaction.

Training and relocation support are provided to ensure a smooth move to Sofia. You will document all interactions in our CRM, collaborate with internal teams for process improvements, and stay current on product knowledge to offer

Qualifications

• Fluent Danish (spoken and written).
• EU passport required.
• Strong communication and empathy.
• Experience in Customer Support is a plus.
• Proactive and able to multitask.

Responsibilities

• Act as primary contact for Danish-speaking clients.
• Resolve inquiries via phone, email, and live chat.
• Maintain high customer satisfaction with accurate information.
• Document interactions in CRM for continuity.
• Collaborate with internal teams for service improvements.
• Stay updated on product knowledge to provide expert support.
• Meet or exceed SLAs daily.

Skills

Danish language

Communication skills

Empathy & problem-solving

Multitasking

Customer-focused

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join our team in Bulgaria. You will act as the main contact for Danish-speaking clients, addressing inquiries via phone, email, and live chat, and maintaining high customer satisfaction.

Training and relocation support are provided to ensure a smooth move to Sofia. You will document all interactions in our CRM, collaborate with internal teams for process improvements, and stay current on product knowledge to offer