Danish Customer Support Specialist - Relocation to Sofia

Mercier Consultancy MD; Aalborg; On-site; DKK 150,000 - 209,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Fully paid training

Monthly performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group seeks a Danish-speaking Customer Support Specialist to join its Sofia-based team. You will handle Danish inquiries across phone, email, and chat, delivering high-quality service while maintaining accurate CRM records.

Applicants must be fluent in Danish and hold a valid EU passport, with exceptional communication skills and a proactive attitude. Relocation to Sofia is required for this on-site position.

Qualifications

• Danish language proficiency (native or fluent) required.
• EU passport valid for travel within the EU.
• Excellent communication and customer-service orientation.
• Willingness to relocate to Sofia, Bulgaria for an on-site role.
• Strong problem-solving skills and professional attitude.

Responsibilities

• Deliver high-quality Danish-speaking support via phone, email, and chat.
• Resolve complex inquiries to ensure customer satisfaction.
• Maintain accurate customer records in CRM systems.
• Collaborate with cross-functional teams to resolve escalations.
• Stay updated on product knowledge and service policies.
• Meet individual and team KPIs for quality and resolution efficiency.
• Contribute to a positive office environment at Sofia location.

Skills

Danish language proficiency

Customer service

Communication skills

Relocation willingness

Job description

Mercier Consultancy Group seeks a Danish-speaking Customer Support Specialist to join its Sofia-based team. You will handle Danish inquiries across phone, email, and chat, delivering high-quality service while maintaining accurate CRM records.

Applicants must be fluent in Danish and hold a valid EU passport, with exceptional communication skills and a proactive attitude. Relocation to Sofia is required for this on-site position.