Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Denmark; On-site; DKK 125,000 - 192,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Growth opportunities

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Customer Support Specialist to join our Sofia team. You will handle Danish-speaking client inquiries via phone, email, and chat, ensuring timely, high-quality service and accurate records in our CRM.

This on-site role offers a fully paid relocation package, training, health insurance, a competitive monthly salary, and monthly performance bonuses as you hit KPIs.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Willingness to relocate to Sofia, Bulgaria for on-site role.
• Excellent communication and customer service skills.
• Experience in contact center or service-oriented environment is a plus.

Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty
• Maintain accurate customer records and documentation in our internal CRM systems
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally
• Stay updated on product knowledge and service policies to provide accurate, real-time information
• Achieve individual and team-based KPIs focused on quality and resolution efficiency
• Contribute to a positive, professional office environment at our Sofia location

Skills

Danish fluency

Customer service

Communication skills

CRM knowledge

Tools

CRM systems

Job description

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry
• Maintain accurate customer records and documentation in our internal CRM systems
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally
• Stay updated on product knowledge and service policies to provide accurate, real-time information
• Achieve individual and team-based KPIs focused on quality and resolution efficiency
• Contribute to a positive, professional office environment at our Sofia location

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• Exceptional communication skills and a passion for delivering superior Customer Support Services
• Ability to relocate to Sofia, Bulgaria for this on-site role
• Strong problem-solving skills and a proactive, professional attitude
• Previous experience in a contact center or service-oriented environment is considered an advantage

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities within one of the best jobs in Bulgaria
• And Much More..

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As one of the most exciting hubs for international talent, Bulgaria provides a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Choosing to pursue one of our many Danish-speaking jobs here means embracing a culture that welcomes international professionals with open arms.

Beyond the professional landscape, Bulgaria boasts stunning landscapes and a rich culinary tradition that appeals to all tastes. With our comprehensive relocation package, starting your new Danish Speaking Customer Support Specialist position in Bulgaria is seamless and stress-free. Experience the perfect balance of professional success and personal adventure by relocating to this beautiful corner of Europe.