Danish Fitbit Support Specialist — On-Site in Sofia

Mercier Consultancy MD; København; On-site; DKK 64,000 - 81,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to assist Danish users with devices and apps. The role focuses on delivering exceptional service and solving technical questions in a fast-paced environment.

The position is based in Bulgaria, offering on-site work in Sofia, with full training, relocation support, and a clear path for career development within a multinational firm.

Qualifications

• Native or fluent Danish (spoken and written).
• Experience in customer support or helpdesk is a plus.
• Strong communication and problem-solving abilities in a fast-paced environment.

Responsibilities

• Provide expert, high-quality customer support to Danish-speaking users regarding Fitbit devices and apps.
• Troubleshoot technical issues related to wearable synchronization, battery life, and app connectivity.
• Guide users on health metrics like heart rate, sleep tracking, and activity logging.
• Document inquiries and resolutions in the CRM accurately for premium service.
• Stay updated on software updates and fitness trends to offer accurate advice.
• Collaborate with international team members to share best practices.

Skills

Danish language

Customer support

Communication skills

Job description

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to assist Danish users with devices and apps. The role focuses on delivering exceptional service and solving technical questions in a fast-paced environment.

The position is based in Bulgaria, offering on-site work in Sofia, with full training, relocation support, and a clear path for career development within a multinational firm.