Danish Fitbit Support Specialist — On-site in Sofia

Mercier Consultancy MD; Denmark; On-site; DKK 125,000 - 175,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will provide world-class assistance to Danish users and help them with wearable devices and health metrics.

Responsibilities include troubleshooting syncing issues, battery life, and app connectivity, while maintaining precise CRM records. Stay informed about software updates and fitness trends to deliver accurate guidance.

Qualifications

• Native or fluent Danish language skills (spoken and written).
• Strong enthusiasm for Fitness & Wellness and wearable technology should be evident.
• Ability to communicate clearly in a fast-paced environment.
• Willingness to work on-site in Sofia, Bulgaria.

Responsibilities

• Provide expert Danish-speaking customer support for Fitbit devices and wearables.
• Troubleshoot issues related to syncing, battery life, and app connectivity.
• Guide users on health metrics like heart rate, sleep tracking, and activity logging.
• Document inquiries and resolutions accurately in the CRM system.
• Stay updated on software updates and fitness trends to offer accurate advice.
• Collaborate with international team members to improve user experience.

Skills

Danish language fluency

EU passport

Excellent communication

Problem solving

On-site availability in Sofia

Job description

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will provide world-class assistance to Danish users and help them with wearable devices and health metrics.

Responsibilities include troubleshooting syncing issues, battery life, and app connectivity, while maintaining precise CRM records. Stay informed about software updates and fitness trends to deliver accurate guidance.