Danish-Speaking FinTech Support Analyst

Mercier Consultancy MD; Denmark; On-site; DKK 150,000 - 234,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group seeks a Danish Speaking Customer Support Analyst – Fintech in Sofia, Bulgaria. You will provide high-level assistance on digital banking platforms and fintech applications, resolving payment and account inquiries while coordinating with technical teams to elevate platform issues.

The role requires native Danish, an EU passport, and a strong interest in FinTech. You will join an on-site international team with fully paid relocation, training, health insurance, and a

Qualifications

• Native or fluent Danish required
• EU passport (mandatory)
• Interest in FinTech industry
• Experience in customer service or technical support preferred
• Strong analytical skills
• Able to work in an on-site international environment

Responsibilities

• Provide high-level assistance to clients on digital banking platforms and fintech applications
• Resolve complex payment processing, transaction, and account-related inquiries
• Maintain clear, professional communication in Danish to ensure user satisfaction
• Analyze account security and fraud prevention within FinTech regulatory framework
• Collaborate with internal technical teams to troubleshoot platform issues
• Educate users on new product features and fintech service integrations
• Ensure compliance with international financial regulations while maintaining data integrity

Skills

Danish language

Customer service

Analytical skills

On-site work

Job description

Mercier Consultancy Group seeks a Danish Speaking Customer Support Analyst – Fintech in Sofia, Bulgaria. You will provide high-level assistance on digital banking platforms and fintech applications, resolving payment and account inquiries while coordinating with technical teams to elevate platform issues.

The role requires native Danish, an EU passport, and a strong interest in FinTech. You will join an on-site international team with fully paid relocation, training, health insurance, and a