Danish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; København; On-site; DKK 64,000 - 81,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to assist Danish users with devices and apps. The role focuses on delivering exceptional service and solving technical questions in a fast-paced environment.

The position is based in Bulgaria, offering on-site work in Sofia, with full training, relocation support, and a clear path for career development within a multinational firm.

Qualifications

• Native or fluent Danish (spoken and written).
• Experience in customer support or helpdesk is a plus.
• Strong communication and problem-solving abilities in a fast-paced environment.

Responsibilities

• Provide expert, high-quality customer support to Danish-speaking users regarding Fitbit devices and apps.
• Troubleshoot technical issues related to wearable synchronization, battery life, and app connectivity.
• Guide users on health metrics like heart rate, sleep tracking, and activity logging.
• Document inquiries and resolutions in the CRM accurately for premium service.
• Stay updated on software updates and fitness trends to offer accurate advice.
• Collaborate with international team members to share best practices.

Skills

Danish language

Customer support

Communication skills

Job description

Danish Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting elite talent with high-growth global organizations. We specialize in sourcing professionals for competitive industries, ensuring that our partners achieve operational excellence through our expertise in recruitment and human capital development.

Job Overview

Are you passionate about health, wellness, and technology? We are currently seeking motivated candidates for the Danish Speaking Fitbit Customer Support Specialist position in Bulgaria to provide world-class assistance for a leading fitness wearable brand. Join our team and help users reach their health goals while advancing your own career through one of the most exciting Danish-speaking jobs available in the region.

Key Responsibilities

• Provide expert, high-quality customer support to Danish-speaking users regarding their Fitbit fitness trackers and smartwatches
• Troubleshoot technical issues related to wearable synchronization, battery life, and app connectivity within the Fitness & Wellness ecosystem
• Offer personalized guidance on utilizing health metrics such as heart rate monitoring, sleep tracking, and activity logging
• Maintain precise documentation of user inquiries and resolutions within our CRM system to ensure premium service quality
• Stay updated on the latest software updates and fitness trends to provide accurate, industry-relevant advice
• Collaborate with international team members to share best practices and elevate the overall user experience for the brand

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• Strong enthusiasm for the Fitness & Wellness industry and wearable technology
• Excellent communication and problem-solving skills in a fast-paced environment
• Availability for on-site work in Sofia, contributing to the growing market for Danish-speaking jobs in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on our jobs in Bulgaria
• Monthly Performance Bonus
• Career development opportunities within a leading multinational firm
• And Much More..

Life in Bulgaria

Bulgaria offers an exceptional blend of modern urban living, rich historical landmarks, and stunning natural landscapes. Residents often find that the vibrant culture and mild climate make Bulgaria an ideal destination for professionals looking to enhance their quality of life. By accepting this Danish Speaking Fitbit Customer Support Specialist position in Bulgaria, you are stepping into a dynamic environment known for its hospitality and growing international community.

With a low cost of living and a high quality of life, your move to Bulgaria will be both professionally and personally rewarding. Whether you are enjoying the local Mediterranean-inspired cuisine or exploring the beautiful Balkan mountains, living in Bulgaria provides a perfect balance of work and adventure. We handle the logistics of your move, ensuring a seamless transition to your new home as you embark on one of the most rewarding Danish-speaking jobs currently available.