Customer Success Manager

CARRUSLiNK ApS; Viby; Hybrid; DKK 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid work options

Influence retention strategy and NPS

Salary plus bonus tied to retention/up

Job summary

CarrusLink in Denmark seeks a Customer Success Manager to own relationships after onboarding and ensure customers get value from the platform. You will maintain strong relationships, spot at-risk customers, and run quarterly check-ins while collaborating with sales, product and support.

The role emphasizes data-driven insights, proactive outreach and driving retention. Based in Viby with hybrid options, the package includes salary plus a retention/expansion bonus.

Qualifications

• Experience in customer service, account management or CSM.
• People trust you, you're a natural relationship builder.
• You act before the house is on fire.
• You use data to back up your gut feel.

Responsibilities

• Maintain strong relationships with existing customers
• Spot at-risk customers early and act proactively
• Run quarterly check-ins and business reviews
• Spot upsell and cross-sell opportunities in ongoing dialogue
• Collaborate with sales, product and support

Skills

Customer service

Account management

CSM

Data-driven

Job description

You know your customers by name. You know when something's wrong before they call. You spot upsell opportunities naturally in conversation and make sure no one falls through the cracks. In short: you're the customer's person at CarrusLink.

Response within 48 hours · The entire process takes 1-2 weeks · No cover letter required

About

Want to help digitise the car industry?

For us, the sale doesn't stop at the contract, that's where the relationship begins. We're hiring a CSM who takes ownership of customers after onboarding and makes sure they actually get value from the platform.

The role

Specifically you'll get to

• Maintain strong relationships with existing customers
• Spot at-risk customers early and act proactively
• Run quarterly check-ins and business reviews
• Spot upsell and cross-sell opportunities in ongoing dialogue
• Collaborate with sales, product and support

Profile

You

• Experience in customer service, account management or CSM
• People trust you, you're a natural relationship builder
• You act before the house is on fire
• You use data to back up your gut feel

Bonus

• Background in SaaS or subscription businesses
• Knowledge of the car industry

The package

What we offer

• You shape our retention strategy from zero
• Direct influence on NPS and customer satisfaction
• Salary plus bonus tied to retention and expansion
• Close collaboration with every team
• Based in Viby with hybrid options