Customer Success Manager - Denmark (60–80 Portfolio)

Benifex Limited; Denmark; Hybrid; DKK 520,000 - 700,000; Full time

Job summary

Benifex Limited is seeking a Customer Success Manager for Denmark to own a portfolio of 60–80 customers, driving adoption and retention across Danish accounts. You will connect customer goals with Benifex platform capabilities, using data insights to identify risks and opportunities while collaborating with Account Directors and Nordic teams.

You will engage in strategic relationship management, lead business reviews, and coordinate with Professional Services, Marketplace, Enablement and Support

Qualifications

• Minimum two years in a customer-facing role with portfolio responsibility.
• Fluent Danish with ability to lead meetings and present to customers.
• Strong portfolio management and organizational skills across multiple customers.
• Experience with digital platforms and technology products, with curiosity to learn.
• Analytical, data-driven mindset using usage insights to drive actions.
• Proven relationship and stakeholder management across internal teams.

Responsibilities

• Own and prioritise a portfolio of 60–80 primarily Danish customers.
• Lead digital and in-person meetings, business reviews and success planning.
• Use data to identify risks and opportunities and promote platform adoption.
• Understand customers’ businesses and advise on greater value from the platform.
• Plan and deliver activities and projects, balancing proactive work with requests.
• Identify growth opportunities and collaborate with Account Directors.
• Coordinate with Professional Services, Marketplace, Enablement and Support.
• Handle challenging customer situations and technical queries.

Skills

Portfolio management

Customer-facing experience

Danish language

Digital systems experience

Analytical/data-driven approach

Stakeholder management

Relationship management

Job description

Benifex Limited is seeking a Customer Success Manager for Denmark to own a portfolio of 60–80 customers, driving adoption and retention across Danish accounts. You will connect customer goals with Benifex platform capabilities, using data insights to identify risks and opportunities while collaborating with Account Directors and Nordic teams.

You will engage in strategic relationship management, lead business reviews, and coordinate with Professional Services, Marketplace, Enablement and Support