Call Center Agent jobs in Mexico

Client: AetherCore

Location: Berlin, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 63f7c50e0946

Job Views: 2

Posted: 11.05.2025

Expiry Date: 25.06.2025

Position: Customer Support Representative (German Speaker)

Location: Lisbon, Portugal

Start Date: Flexible

Employment Type: Full-time | Fixed-term contract (1 year)

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform.

In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

1. Provide timely and effective customer support through multiple channels
2. Diagnose and resolve technical and account-related issues
3. Ensure a high level of customer satisfaction by delivering a positive experience
4. Work towards individual and team performance targets

• High-level of German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
• Strong communication and problem-solving skills
• Technical troubleshooting knowledge is a plus

• Competitive salary package: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you.

Apply today to take the next step in your career.

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