German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

TN Germany; Berlin; Vor Ort; EUR 21.000 - 26.000; Vollzeit

Zusammenfassung

A leading streaming platform is seeking a motivated German-Speaking Customer Support Representative to join their team in Lisbon, Portugal. In this full-time role, you will resolve customer queries and enhance customer satisfaction while working towards performance targets. The position offers a competitive salary, relocation support, and opportunities for career development.

Leistungen

Competitive salary package

Performance and language bonuses

Health and life insurance

Relocation bonus

Support with local registration and accommodation

Initial training provided

Qualifikationen

• Minimum C1 level in German and fluency in English.
• Previous experience in customer support (12+ months preferred).

Aufgaben

• Provide timely and effective customer support through multiple channels.
• Diagnose and resolve technical and account-related issues.

Kenntnisse

German

English

Communication

Problem Solving

Jobbeschreibung

German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation, Berlin

Client: AetherCore

Location: Berlin, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 63f7c50e0946

Job Views: 2

Posted: 11.05.2025

Expiry Date: 25.06.2025

Job Description:

Position: Customer Support Representative (German Speaker)

Location: Lisbon, Portugal

Start Date: Flexible

Employment Type: Full-time | Fixed-term contract (1 year)

About the Role

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform.

In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

1. Provide timely and effective customer support through multiple channels
2. Diagnose and resolve technical and account-related issues
3. Ensure a high level of customer satisfaction by delivering a positive experience
4. Work towards individual and team performance targets

Requirements

• High-level of German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
• Strong communication and problem-solving skills
• Technical troubleshooting knowledge is a plus

What We Offer

• Competitive salary package: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development

How to Apply

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you.

Apply today to take the next step in your career.

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